Seasonal Customer Service Support Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Executes daily customer support tasks related to claims.

• Carries out First Notice of Loss (FNOL) entries for all business lines in accordance with established guidelines in ClaimCenter.

• Cultivates and sustains a comprehensive understanding of all functions, processes, and procedures concerning FNOL within ClaimCenter.

• Manages claims email inquiries and ensures that the Customer Care Center email inbox is checked consistently throughout the day.

• Addresses inquiries from claims staff or customers via telephone or email in line with service level expectations.

• Investigates unidentified claims documentation in Claims Capture while adhering to service level standards.

⛳️ Requirements

• A minimum of 1 year of relevant work experience, ideally in a contact center setting.

• Experience in data entry with a strong emphasis on accuracy and attention to detail.

• Excellent oral, written, and interpersonal communication abilities.

• Proficient in utilizing various core systems, office equipment, and software applications.

• Strong orientation towards customer service.

• Basic mathematical competency.

• Effective organizational skills developed through prior work experiences.

• High School Diploma or General Education Diploma (GED) or equivalent experience.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on work-life balance.