Seasonal Customer Service Call Center Agent

This is a fully remote position, open to applicants in Arizona, +13 more states.

📋 Description

• Manage both inbound and outbound calls, each lasting between 15 to 30 minutes.

• Assist members in understanding and verifying details related to their insurance applications.

• Communicate with clarity, calmness, and compassion, particularly when interacting with older adults.

• Adhere to necessary scripts and compliance standards while maintaining a conversational tone.

• Safeguard sensitive Personal Health Information (PHI) at all times.

• Take responsibility for each interaction to ensure that members fully grasp the subsequent steps.

• Aid members in making significant health insurance choices.

⛳️ Requirements

• High school diploma or its equivalent.

• Minimum of 1 year of experience in customer service (preferably phone-based).

• Excellent and professional communication skills over the phone.

• Proficiency in using multiple computer systems.

• Ability to maintain focus and engagement during periods of high call volume.

• Availability during weekends is mandatory, including at least one weekend day.

• Open to full-time 8-hour shifts between 8:00 am and 11:00 pm ET.

• A private, quiet workspace is required.

• Hard-wired high-speed internet connection is necessary.

• English and bilingual candidates are encouraged to apply.

🏝️ Benefits

• Work 100% remotely from home.

• This is a seasonal temporary position that will conclude on 12/8/2026 or earlier in 2027, based on performance.