Travel Agent, Travel Contact Center

This is a fully remote position, open to applicants in Connecticut, +10 more states.

📋 Description

• Organize and arrange both domestic and international vacations, including tailored FIT itineraries.

• Support Members and non-Members via phone, email, and web chat.

• Suggest destinations, travel products, and exclusive AAA benefits tailored to traveler preferences.

• Foster and nurture long-term client relationships that encourage repeat business.

• Remain updated on travel promotions, destinations, and industry developments.

• Process travel bookings while adhering to ARC regulations and AAA policies.

• Spot opportunities for upselling and cross-selling travel products.

• Achieve set sales and performance objectives while providing outstanding customer service.

• Address travel-related issues and assist with itinerary modifications.

• Offer guidance and mentorship to fellow Travel Contact Center Associates when necessary.

⛳️ Requirements

• Must reside in Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.

• High school diploma or equivalent qualification.

• A minimum of 2 years of recent sales experience in the leisure travel industry.

• Familiarity with airline reservation systems, ticketing platforms, GDS, and online booking tools.

• Strong understanding of both domestic and international travel planning.

• Excellent communication, customer service, sales, and problem-solving abilities.

• In-depth knowledge of global geography.

• Capability to thrive in a fast-paced, high-volume contact center environment.

• Required to attend all paid virtual training sessions, Monday through Friday, from 9:00 AM to 5:30 PM EST.

• Must successfully complete training prior to starting the regular work schedule.

• Required to work a fixed schedule that includes one weekend day each week, along with one weekday and one weekend day off.

• Experience with ticket voids and basic exchanges is an advantage.

🏝️ Benefits

• Monthly performance incentives based on sales and bookings.

• Paid virtual training sessions.

• Necessary equipment provided.

• Comprehensive benefits package available.

• More than three weeks of paid time off (PTO) during the first year.

• Options for medical, dental, and vision plans.

• Up to 2 weeks of paid parental leave.

• 401k plan with company matching up to 7%.

• Over 2 weeks of PTO within the first year.

• Paid company holidays provided.

• Company-sponsored volunteer opportunities.

• One volunteer day per year.

• Complimentary AAA Membership.

• Continuous learning reimbursement of up to $5,250 per year.