Seasonal Customer Relations Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Interact with customers through inbound and outbound calls as well as email correspondence

• Provide assistance with issues regarding both online and in-store purchases

• Utilize problem-solving abilities, available resources, and sound judgment to quickly and effectively address customer concerns

• Collaborate with various departments to tackle service- or product-related challenges

• Accurately record all customer interactions in Zendesk

• Recognize recurring issues and communicate insights to the Management Team

• Take part in weekly High Five Team meetings

• Assist with other assigned tasks and projects

• Complete the New Hire Training program; final schedules will be determined afterward

⛳️ Requirements

• Full-time availability (40 hours/week)

• Open and flexible schedule, including evenings, weekends, and holidays

• Proficient in technology and comfortable navigating multiple systems at once

• Exceptional verbal and written communication skills

• Strong problem-solving abilities and a collaborative mindset

• Patience, empathy, and the ability to remain calm under pressure

• Sound decision-making skills with the ability to escalate or seek assistance when necessary

• Strong follow-up capabilities and a commitment to resolutions

• Ability to excel in a fast-paced environment

• Positive, team-oriented attitude coupled with a strong work ethic

• Reliable attendance and flexibility to work evenings, weekends, holidays, overnight shifts, and overtime as needed

• Capability to troubleshoot basic IT issues

• Ability to learn and navigate multiple systems concurrently

• Proficient in Microsoft Office Suite and data entry tasks

• Experience with Zendesk, OMS, or WMOS is advantageous

• Prior experience in customer support or inbound call centers is a plus

• Successful completion of the New Hire Training program is required

• Must be available to work the Monday–Friday, 9AM–6PM EST training schedule

🏝️ Benefits

• Health coverage

• Financial wellness support

• Personal wellness support

• Potential for overtime