Seasonal Customer Experience Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in the daily operations of the store during opening or closing hours.

• Perform inventory cycle counts.

• Restock merchandise as needed.

• Handle product returns efficiently.

• Organize and shelve products appropriately.

• Receive and process incoming stock for the store.

• Utilize merchandising standards to create an attractive store layout.

• Foster a warm and inviting atmosphere.

• Enhance customers' experiences with joy.

• Use products to weave narratives and connect customers with the brand.

• Actively engage with customers on the sales floor.

• Curate tailored product collections for customers.

• Exemplify Indigo’s High Performance Characteristics.

• Seek out information on new products, promotions, and programs.

• Advocate for health and safety for both employees and customers.

• Address customer feedback promptly.

• Hold oneself and others accountable for their actions.

• Take charge of personal development and offer ongoing feedback to colleagues and the Leadership Team.

• Share suggestions with the Leadership Team to enhance the employee and customer experience.

⛳️ Requirements

• Previous experience in specialty retail or a similar retail environment is preferred but not mandatory.

• Must demonstrate adaptability, flexibility, and a willingness to learn about all facets of the store.

• Proven dedication to delivering an outstanding employee and customer experience.

• Capability to remain mobile on the sales floor for extended durations.

• Ability to lift medium to large items, weighing up to 40 pounds, while adhering to safety protocols and using appropriate equipment.

• Must be available to work a flexible schedule, which includes evenings, weekends, holidays, overnight shifts, and early mornings.

• Bilingualism (French/English) is a requirement for all positions in Québec; knowledge of additional languages is a plus.

🏝️ Benefits

• Employees have the option to work remotely.

• Fixed-term seasonal contracts are available.

• Commitment to Diversity, Equity, Inclusion, and Accessibility.

• Recruitment accommodations can be provided upon request.

• Responsible and equitable use of AI in the hiring process.

• Protections for candidate privacy are in place.