Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Efficiently process and resolve customer service inquiries with precision and timeliness.

• Offer prompt and accurate solutions while showcasing empathy, professionalism, and respect.

• Primarily respond to incoming calls and make outbound calls as necessary to address inquiries.

• Record standard customer requests into the Company's systems.

• Address initial customer inquiries and engage cross-functional support as required.

• Document and track customer support interactions within Company systems, updating information accurately and swiftly.

• Input service and route information into the computer for the purposes of billing and scheduling routes.

• Sustain high standards of quality, productivity, and efficiency in alignment with ongoing quality improvement efforts.

• Execute other job-related responsibilities as assigned or as they arise.

⛳️ Requirements

• An Associate's or Bachelor's degree is required.

• Familiarity with the waste management sector is preferred.

• Experience utilizing bilingual skills in a professional setting.

• A High School diploma or G.E.D. is necessary.

• At least 1 year of experience in a call center or a related customer service environment is essential.

• Proven ability to work effectively within a team setting.

• Flexibility to work shifts within the operational hours of 6am-6pm Central Time is required.

• Availability for 1-2 Saturday shifts per quarter is mandatory.

🏝️ Benefits

• Extensive medical benefits, including dental and vision coverage.

• Access to health care and dependent care spending accounts.

• Short-term and long-term disability insurance provided.

• Life insurance and accidental death & dismemberment coverage.

• Employee and Family Assistance Program (EAP) available.

• Discounts offered through employee discount programs.

• Retirement plan featuring a generous company match.

• Employee Stock Purchase Plan (ESPP) participation.

• Paid Time Off (PTO) policy in place.