POS Tech Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer technical assistance to clients using Oracle Simphony and other POS systems for inquiries related to hardware, software, or networking.

• Process incoming orders for new or replacement hardware and set up the necessary configurations.

• Direct tickets and calls to the appropriate individuals as necessary.

• Execute point-of-sale data entry functions and conduct hardware exchanges.

• Organize electronic documents and verify that stored information is accurate and complete.

• Support team members in monitoring all inventory, including Return Merchandise Authorizations (RMAs).

• Set up and deploy merchant hardware.

• Monitor inventory and maintain related database records.

• Deliver exceptional service and quickly escalate more complex merchant or deployment issues.

⛳️ Requirements

• High school diploma or its equivalent.

• Over 3 years of experience in call center support for Oracle Simphony.

• At least 2 years of experience in technical customer service.

• Outstanding customer service skills.

• Exceptional verbal and written communication abilities.

• Strong foundational knowledge of computers.

• Proficiency in Microsoft Office and/or Google Suite.

• Required to work one evening shift and one weekend shift each week.

🏝️ Benefits

• Medical, Dental, & Vision Coverage

• Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account