Seasonal Customer Experience Coordinator

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Oversee daily interactions with customers via email and live chat.

• Assist customers with navigating the website, addressing product inquiries, resolving ordering and payment issues, tracking packages, and fulfilling related requests.

• Take ownership of complex or escalated customer situations and strive for thoughtful, timely resolutions.

• Provide phone support when a personal approach or additional care is required.

• Liaise with shipping carriers regarding address modifications and delivery-related inquiries.

• Support Customer Experience projects and initiatives as per business needs and capacity.

• Deliver timely, precise, and empathetic responses to customer inquiries.

• Identify areas for enhancing the customer experience and communicate feedback to the team.

• Maintain dependable attendance and come prepared for every scheduled shift.

• Be available to work assigned weekend, evening, and holiday hours as necessary.

• Stay available for the entire seasonal contract period.

• Acquire hands-on experience in ecommerce operations and cross-functional Customer Experience initiatives.

⛳️ Requirements

• A minimum of 1 year of customer support experience within an ecommerce setting.

• Demonstrated experience assisting customers via email and live chat.

• Excellent written and verbal communication abilities.

• Capability to thrive in a fast-paced environment while maintaining composure under pressure.

• Proficiency in making thoughtful decisions beyond rigid policies.

• Ability to learn and navigate multiple technology platforms.

• Competence in managing complex customer requests and escalations.

• Ability to work from a dedicated workspace with full focus during shifts.

• Availability for assigned weekend, evening, and holiday hours.

• Commitment to the entire seasonal contract running from October 19th to January 9th.

• Reliable high-speed internet that supports video meetings and cloud-based customer support tools.

• Must provide a personal computer that meets the technical requirements for the role.

• A bachelor's degree or equivalent experience is preferred.

• Experience with Zendesk or similar customer support platforms is strongly preferred.

• Familiarity with AI-powered customer support tools or AI agents is preferred.

• Experience in the ecommerce industry is preferred.

🏝️ Benefits

• Completely remote seasonal position.

• Paid training prior to the holiday season.

• Consistent full-time schedule (40 hours/week) with established working hours.

• Employee discount on Artifact Uprising products during seasonal employment.

• Site credit toward Artifact Uprising products.

• Seasonal team merchandise.

• Hands-on experience with modern customer experience systems, AI-powered support tools, and ecommerce operations.

• Collaborative and supportive team environment.