Seasonal Customer Care Associate – Multiple Shifts Available

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee a significant volume of customer inquiries via email, social media, and live chat while managing multiple systems.

• Provide assistance to customers regarding their orders, returns, shipping, products, and other general questions.

• Take responsibility for customer issues and deliver thoughtful, efficient resolutions.

• Work collaboratively with internal teams to ensure the best possible customer experience.

• Keep precise and thorough records of customer interactions in the CRM system.

• Adhere to established processes and protocols while embodying BaubleBar’s brand voice and values in all communications.

• Commit to providing up to 40 hours of support weekly post-training; initial training will require approximately 10 hours per week.

• Agree to a temporary remote position lasting around 12–18 weeks.

⛳️ Requirements

• Minimum of 2 years of professional customer service experience is required.

• Proven experience handling a high volume of customer inquiries while offering accurate, thoughtful, and efficient solutions.

• Experience with a CRM or customer support platform is mandatory.

• Familiarity with Kustomer, Shopify, and/or NetSuite is highly preferred.

• Strong computer and technical skills are essential.

• Ability to manage multiple systems simultaneously.

• Typing speed of at least 40 WPM is required.

• Capability to meet and sustain performance expectations, including productivity, response time, resolution volume, quality, and customer satisfaction KPIs.

• Ability to work independently, prioritize competing tasks, and make informed decisions with minimal supervision.

• Exceptional attention to detail, accuracy, documentation, and adherence to processes.

• Excellent written and verbal communication skills.

• Proficiency in Google Workspace, including Docs and Sheets.

• Reliable high-speed internet, a personal computer, and a quiet, distraction-free workspace are required.

• Availability to work on weekends and holidays as needed during peak seasons.

• Flexible availability within one or more of the following time frames: 6AM–2PM EST, 10AM–6PM EST, 2PM–10PM EST, or 6PM–2AM EST.

• A passion for accessories and BaubleBar products is essential.

🏝️ Benefits

• Complimentary monthly product allowance to personally experience BaubleBar products.