Seasonal Custom Order Resolution Specialist

This is a fully remote position, open to applicants in Arizona, +22 more states.

📋 Description

• Manage customer interactions through phone, email, live chat, and social media channels.

• Address unique customer issues, inquiries about custom products, and challenges related to order fulfillment.

• Utilize the internal knowledge base to research information and provide exceptional service.

• Cross-check order details, custom design files, inventory tools, and adapt orders as necessary.

• Record customer interactions in Salesforce or other CRM systems while adhering to data policies.

• Identify operational mistakes and friction points in the platform, providing insights to Customer Service leadership.

• Ensure consistent service quality, availability, time management, and proactive communication.

• Collaborate with the Team Supervisor during regular 1:1 meetings and on-camera video huddles.

• Work as part of a small customer service team and engage with cross-functional senior leaders.

⛳️ Requirements

• Must be a resident of AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.

• Bachelor's degree or equivalent professional experience is required.

• Proficient verbal and written communication skills in English are essential.

• Experience in managing high-end customer interactions and resolving customer issues.

• Proven ability to handle incoming contact volume and manage contact queues.

• Familiarity with design-related tasks and fulfillment processes, including photo printing and design files.

• Outstanding written communication skills.

• Strong attention to detail and well-developed organizational skills.

• Capability to effectively switch contexts between browser tabs and platforms while maintaining accuracy.

• Experience with multi-channel CRM platforms, such as Salesforce and Zendesk.

• Quick adaptability to new technologies.

• Willingness to work a fixed schedule that includes evenings and weekends.

• Comfort with remote work, including camera-on team interactions and feedback.

🏝️ Benefits

• Opportunity to work remotely.

• Fixed work schedule.

• Regular live team huddles and individual check-ins.

• Seasonal employment available from September through December 2026.