School Success Manager – Seasonal

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist district and charter schools in utilizing the platform to create master schedules.

• Facilitate onboarding and training sessions for both new and returning school schedulers.

• Offer comprehensive support to finalize schedules, addressing complex constraints and unique school requirements.

• Cultivate strategic relationships with lead schedulers, principals, and scheduling team members.

• Monitor success metrics for each school while enhancing satisfaction and renewal rates.

• Guide school-based teams to ensure schedules reflect their priorities.

• Resolve intricate technical issues as the company’s external representative, collaborating with product and engineering support.

• Oversee district and charter network accounts throughout the customer journey.

• Set partnership objectives, implementation schedules, and training strategies with district teams.

• Equip district leaders with tools and frameworks to manage scheduling timelines and monitor school progress.

• Assist with data integration alongside district IT and the data integration team, including formatting data files for application uploads.

• Collaborate across functions with sales, marketing, product, and engineering teams.

• Relay customer feedback and implementation insights to enhance sales, product offerings, and the overall solution.

• Contribute wherever necessary to promote team success.

⛳️ Requirements

• Significant experience in developing schedules for middle and/or high schools.

• Openness to working in a dynamic and resourceful environment.

• Availability to work full-time seasonally from January to July.

• A minimum of 2 years of experience in building and managing a middle and/or high school schedule.

• At least 5 years of experience within a school setting.

• Familiarity with secondary school operations and culture.

• Capability to review schedules, slides, and related documents with meticulous attention to detail.

• Ability to juggle multiple priorities, tasks, and requests at the same time.

• Experience collaborating with cross-functional teams.

• Capacity to adapt swiftly to changing priorities, conditions, and complexities.

• Experience in customer success or a related field is advantageous.

• Background in creating systems/processes and providing support to individuals and teams is beneficial.

• Experience in a fast-paced, high-growth entrepreneurial setting is a plus.

🏝️ Benefits

• Flexible PTO.

• Opportunities for professional development as the company expands and evolves.