School Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist district and charter schools in utilizing Timely to create their master schedule

• Facilitate onboarding and training sessions for both new and returning school schedulers

• Deliver comprehensive support to finalize schedules, addressing intricate constraints and specific school requirements

• Cultivate strategic relationships with lead schedulers, principals, and scheduling teams

• Monitor success metrics for each school to enhance satisfaction and renewal rates

• Act as a strategic advisor on school scheduling priorities

• Resolve complex technical issues as Timely’s external representative in collaboration with product and engineering support

• Oversee district and charter network accounts throughout the Timely customer journey

• Set partnership goals, implementation timelines, and training plans in collaboration with district teams

• Equip district leaders with tools and frameworks to manage scheduling timelines and track school progress

• Assist with data integration by working alongside district IT and Timely’s data integration team

• Manage elements of the data transfer process, including organizing data files for upload into the Timely application

• Communicate and coordinate across functions with sales, marketing, product, and engineering teams

• Provide customer feedback and implementation insights to enhance sales, product offerings, and the overall solution

• Participate in off-season sales activities through sales presentations, product demonstrations, and addressing inquiries from prospective partners

• Contribute to the success of the team in any capacity required

⛳️ Requirements

• Significant experience in developing middle and/or high school schedules

• Minimum of 2+ years of experience in building and managing a middle and/or high school schedule

• At least 5 years of experience working within a school environment

• Willingness to engage hands-on and thrive in a resourceful setting

• Experience in customer success or a related field is advantageous

• Background in building systems/processes is a plus

• Proven ability to consistently support individuals and teams in achieving their objectives is beneficial

• Experience in a dynamic, high-growth entrepreneurial setting is a plus

• Must be detail-oriented, strategic, efficient, collaborative, and adaptable

• Authorization to work in the United States is required, or indicate if sponsorship is necessary

🏝️ Benefits

• Equity offerings

• Medical, dental, and vision insurance

• Contribution-only 401(k) plan

• Flexible paid time off

• Opportunities for professional development