Scheduling Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Schedule examinations using the system database

• Arrange and confirm appointment dates and times with physicians' offices

• Communicate with clients regarding appointment scheduling, physician CVs, changes to appointments, no-shows, cancellations, and the receipt of medical records or images

• Verify receipt of records for record review referrals

• Prepare and dispatch exam notification letters on a daily basis

• Maintain communication with physicians, clients, and examinees

• Submit client invoices or issues to accounting when charges arise

• Ensure timely pre-payment for services when necessary

• Coordinate ancillary services such as interpretation, chaperones, transportation, and exam-site rentals

• Respond to inquiries about report status or information

• Provide assistance to other offices as required

• Arrange lodging and transportation for examinees traveling from out of town

• Process mail, deliveries, and shipments as needed

• Engage in educational and training activities as required

• Execute other duties as assigned

⛳️ Requirements

• High school diploma or equivalent is required

• At least one year of customer service experience

• Comprehensive knowledge of general computer usage, fax machines, copiers, scanners, and telephones

• Proficiency in Microsoft Word, Outlook, Excel, and Internet navigation

• Capability to be trained on and comply with HIPAA regulations and standards

• Ability to accurately follow instructions and management directives

• Attention to detail, responsibility for the quality of work, and initiative to identify areas for improvement

• Outstanding communication skills

• Ability to work independently, prioritize tasks, and manage time effectively

• Commitment to maintaining confidentiality

• Ability to adhere to company policies and procedures

🏝️ Benefits

• Medical insurance

• Vision insurance

• Dental insurance

• Paid time off

• 401k

• Fast-paced team environment