Scheduling Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Organize examinations using the system database

• Arrange and verify appointment dates and times with physicians’ offices

• Interact with clients regarding appointment scheduling, physician CVs, changes, no-shows, cancellations, and the receipt of medical records/images

• Verify the receipt of records for record-review referrals

• Prepare and dispatch exam notification letters on a daily basis

• Communicate with physicians, clients, and examinees

• Forward client invoices and issues to accounting when charges arise

• Ensure timely pre-payment for services when necessary

• Coordinate ancillary services, which include interpretation, chaperones, transportation, and exam-site rentals

• Address requests for report status and information

• Provide assistance to other offices as required

• Arrange lodging and transportation for examinees traveling from out of town

• Handle mail, deliveries, and shipments as needed

• Engage in educational and training activities as necessary

• Carry out additional duties as assigned

⛳️ Requirements

• High school diploma or equivalent is mandatory

• At least one year of customer service experience; an equivalent combination of education and experience is preferred

• Proficient in operating general computers, fax machines, copiers, scanners, and telephones

• Familiarity with Microsoft Word, Outlook, Excel, and internet navigation

• Ability to be trained on and comply with HIPAA regulations and compliance standards

• Capability to accurately follow instructions and management directions

• Attention to detail, thoroughness, accountability for work quality, and initiative to recognize improvements

• Outstanding communication abilities

• Capacity to work independently, prioritize tasks, and manage time effectively

• Commitment to maintaining confidentiality

• Ability to adhere to company policies and procedures

🏝️ Benefits

• Medical insurance

• Vision insurance

• Dental insurance

• Paid time off

• 401(k)

• Dynamic team environment

• Completely remote, work-from-home position