Scheduling Care Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with the Scheduling Care Supervisor and Regional Scheduling Manager to establish scheduling protocols and achieve efficient scheduling plans.

• Develop scheduling plans and coordinate care in line with clinical recommendations.

• Identify and rectify scheduling fills, cancellations, conflicts, and EMR errors.

• Oversee appointment cancellations and arrange for substitute coverage or make-up sessions.

• Provide updates on patient and therapist scheduling via email or instant messaging.

• Work alongside colleagues to devise optimal treatment plans.

• Recognize client needs and scheduling obstacles, and communicate findings through established channels.

• Process therapist availability and PTO requests via the Scheduling Helpdesk once supervisor approval is obtained.

• Place pre-authorizations and submit patient benefits cases for services as necessary.

• Manage a high volume of calls, emails, portal messages, and helpdesk tickets assigned internally.

• Adhere to HIPAA policies and guidelines when discussing client-related matters.

• Prioritize tasks, manage time effectively, and meet deadlines.

• Assist with special projects and administrative responsibilities.

• Maintain scheduling flexibility, including evening and weekend coverage as required.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree (preferred).

• Two years of scheduling experience in an office environment (preferred).

• Proficiency in Microsoft Word, Excel, and Internet applications.

• Familiarity with administrative and clerical procedures, including word processing, file management, form design, and office terminology.

• Understanding of the structure and content of the English language, including vocabulary, spelling, composition, and grammar.

• Knowledge of customer service principles and processes.

• Awareness of HIPAA regulations to protect patient information.

• Capability to occasionally stand, walk, sit, climb, balance, kneel, crouch, or crawl.

• Ability to occasionally lift and/or move up to 40 pounds.

🏝️ Benefits

• Company-subsidized medical insurance options.

• Company-subsidized dental insurance options.

• 401K plan with company match and rapid vesting.

• Personal Time Off that increases with tenure.

• Paid holidays.

• Company-paid life insurance.

• Options for disability insurance.

• Tuition reimbursement for continuing education and professional development.

• Employee referral bonus awards.