Scheduler – BMC Pt Access

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Respond to, schedule, and document inquiries from patients and providers through telephone, internet-based, written, or electronic means.

• Follow up on inquiries made by patients and providers.

• Educate patients and providers regarding insurance, available providers, departments/locations, payment options, and Carle services.

• Collect, update, and verify patient information in the HIS system.

• Answer phone calls and transcribe messages for physicians, nurses, and other staff members.

• Accurately, completely, and promptly relay medical information from patients and referring physicians.

• Distribute messages in accordance with practice communication standards.

• Facilitate communication among patients, providers, and the scheduling team.

⛳️ Requirements

• Experience in customer service.

• Capability to accurately screen and address patient and provider inquiries.

• Proficiency in documenting inquiries thoroughly and accurately.

• Skills in scheduling and pre-registering patients.

• Ability to collect, update, and verify patient demographics, insurance details, emergency contacts, co-pays, and primary physicians in the HIS system.

• Competence in answering phone calls, transcribing, and delivering messages.

• Skill in accurately and promptly reporting medical information.

• Availability to work Monday through Friday, 8:00 AM to 4:30 PM.

• No requirements for weekends, holidays, or on-call duties.

🏝️ Benefits

• Comprehensive benefits package for team members and providers.

• Commitment to equal opportunity employment.

• Participation in E-Verify.