Scanning Operations Manager

This is a fully remote position, open to applicants in Connecticut, +8 more states.

📋 Description

• Build and manage ClearDrive’s internal remote scanning team.

• Take ownership of daily scheduling and shift coverage throughout all production hours.

• Oversee the hiring and onboarding process for technicians based on rollout volume.

• Monitor real-time throughput and distribution of workloads.

• Address scan delays, technical challenges, and intricate vehicle cases as needed.

• Collaborate with shop-level staff for the physical connection and transfer of scan devices.

• Ensure that scans and diagnostics adhere to OEM repair standards and are properly documented.

• Track and report key performance indicators such as scans per technician, turnaround times, accuracy/rework rates, and rollout coverage.

• Conduct quality audits and address systemic issues as they arise.

• Maintain system usage and documentation across scan reporting platforms.

• Partner with shop leadership and estimators as new locations are launched.

• Assist with the initial ramp-up at newly onboarded locations and resolve connectivity and hardware challenges.

• Integrate feedback from field and shop operations into scheduling, training, and process enhancements.

• Recruit, train, and nurture remote scanning technicians.

• Develop a career progression pathway from new hire to senior/lead technician.

• Hold regular one-on-one meetings and team discussions.

• Cultivate a collaborative, high-performance culture within the remote team.

• Manage performance evaluations, coaching, and corrective actions.

⛳️ Requirements

• 5+ years of experience in automotive diagnostics, ADAS, or the remote vehicle scanning industry.

• 3+ years of leadership or supervisory experience managing a technical team.

• Ideally, experience in a remote or centralized operating model.

• Strong preference for direct experience at a remote diagnostics provider.

• Preferred background in the collision repair or insurance industry.

• I-CAR and/or ASE certifications are advantageous but not mandatory.

• Commitment to maintain and enhance OEM-specific scanning/calibration certifications for the team.

• Exceptional leadership, coaching, and conflict resolution abilities.

• Extensive knowledge of OEM scan tools, remote diagnostic platforms, and ADAS calibration requirements.

• Comfortable with constructing and interpreting throughput and KPI reports.

• Proficient in Microsoft Office Suite, CCC One, and remote diagnostic/workflow platforms.

• Experience in scaling a technical team through phased rollouts is a plus.

• Must be eligible to work in the United States based on the specified locations.

🏝️ Benefits

• Medical, Dental, and Vision insurance options available for you and your family, including domestic partners.

• $50,000 employer-paid life insurance policy.

• 401K plan with employer matching contributions.

• Employee Assistance Program.

• Confidential counseling services for relationships, stress management, and substance abuse issues.

• Work/Life benefits addressing personal, financial, and legal challenges.

• Self-help resources available.

• Peak performance coaching offered.

• Lifestyle savings benefits for wellness, shopping, and travel.

• Opportunities for personal development and training.

• Health savings account to help with medical expenses.

• Paid time off provided.

• 8 paid holidays, including Black Friday.

• Birthday recognized as a floating holiday.

• Opportunities for career growth within the company.