SAP Support Specialist

This is a fully remote position, open to applicants in Alabama, +16 more states.

📋 Description

• Deliver daily technical support and troubleshooting for SAP ERP modules

• Resolve user issues in a timely and effective manner

• Assist with SAP User Management (SAP UM), including user access, basic role management, and navigation support

• Collaborate with business stakeholders to grasp requirements and convert them into system configurations or enhancements

• Oversee system performance and carry out regular maintenance tasks

• Ensure optimal operation and adherence to best practices

• Record support activities, system modifications, and user documentation

• Take part in the testing and rollout of SAP updates, patches, and new features

• Guarantee smooth integration and minimal disruptions

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related discipline

• Demonstrated experience in supporting SAP ERP systems within a professional setting

• Strong grasp of ERP concepts and functionalities of SAP modules

• Excellent problem-solving capabilities and aptitude for troubleshooting intricate system issues

• Effective communication skills for interaction with technical teams and business users

• Proficiency in Microsoft Office software

• Active Secret Clearance is mandatory

• USA Citizenship is required

• Preferred: SAP certification in relevant modules (e.g., SAP FI, SAP MM, SAP SD)

• Preferred: Experience with SAP S/4HANA migration or implementation projects

• Preferred: Familiarity with database management and integration technologies related to SAP

• Preferred: Knowledge of ITIL processes and service management frameworks

• Preferred: Prior experience in the Professional, Scientific, and Technical Services industry

• Must currently reside in or be willing to relocate to one of the states supported by Tripoint Solutions corporate offices: AL, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA

• Relocation assistance will not be provided

🏝️ Benefits

• Medical, Dental, and Vision benefits through a national provider network

• Flexible Spending and Health Savings Accounts (FSA & HSA)

• Company-paid Life and Disability insurance, including Short-Term, Long-Term, and Accidental Supplemental Insurance

• Paid time off (PTO)

• 11 paid holidays

• 401(k) Retirement Plan

• Professional Development Reimbursement Program for undergraduate, graduate, training, and certifications

• Monthly reimbursements for transportation, parking, and cell phone service