Salesforce Technical Business Analyst

This is a fully remote position, open to applicants in Canada.

📋 Description

• Define and lead the multi-year product strategy across DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva.

• Identify unaddressed opportunities and new categories within the Salesforce ecosystem.

• Convert Salesforce platform insights into enterprise-level product capabilities.

• Monitor the trajectory of Salesforce products and position Flosum for platform transitions.

• Spearhead AI-enhanced DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code reviews, automated security scans, and predictive release management.

• Establish extensibility for customer-created AI-driven workflows within Salesforce's trust framework.

• Innovate agent-aware governance for autonomous systems and AI agents.

• Interact with Fortune 500 clients and potential clients to grasp their Salesforce development, security, compliance, and data management challenges.

• Convert enterprise needs into product solutions.

• Collaborate with Sales and Customer Success on deal strategies, strategic-account demonstrations, and competitive assessments.

• Produce product requirements, user stories, and acceptance criteria.

• Partner with Engineering for delivery, sprint planning, backlog prioritization, and release coordination.

• Define and monitor product KPIs such as adoption, activation, expansion, NPS, and competitive win rates.

• Conduct over 25 customer and prospect interviews within the first 90 days.

• Complete a competitive analysis and provide a prioritized roadmap update.

• Achieve at least one significant product launch within months 3 to 6.

• Outline the next generation of AI functionalities and execution strategy.

• Enhance competitive win rates, introduce a new revenue-generating capability, and position Flosum as a thought leader in AI-driven Salesforce DevOps within 12 months.

⛳️ Requirements

• Over 7 years of product management experience in B2B SaaS, with a minimum of 3 years concentrated on the Salesforce ecosystem or related platforms.

• Strong technical knowledge of Salesforce metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem.

• Demonstrated success in delivering products adopted and paid for by enterprise clients, including Fortune 500 and regulated industry customers.

• Preferred experience with DevOps, CI/CD, release management, or security/compliance tools.

• Familiarity with Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX.

• Strong insights on AI/ML, particularly Salesforce Agentforce, Einstein, and Data Cloud.

• Practical experience in writing PRDs, engaging with customers, reviewing wireframes, and participating in sprint reviews.

• Outstanding communication abilities, including presenting product vision to C-suite audiences and drafting technical specifications for engineering teams.

• An inquisitive mindset and a propensity for action.

• Experience in developing products within the Salesforce AppExchange ecosystem, ideally as an ISV or in a Salesforce-native product company.

• Familiarity with the intersection of DevOps and security/compliance in regulated sectors.

• Experience leading product-led growth initiatives in an enterprise context.

• Capability to articulate a three-year vision for autonomous agents in Salesforce DevOps.

• Experience competing against well-funded rivals and succeeding through product excellence.

🏝️ Benefits

• Competitive base salary plus performance bonuses.

• Equity participation.

• Comprehensive health, dental, and vision insurance.

• 401k plan.

• Hybrid flexibility at the San Ramon, CA headquarters or remote work for exceptional candidates.

• Direct access to Salesforce ecosystem events and conferences (Dreamforce, TrailblazerDX).

• Opportunities for customer engagement.