Salesforce Solution Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead projects from the initial prioritization stage through to concept development, user story creation, and support for development, testing, and deployment.

• Collaborate with government leaders to manage the scope of project enhancement requests while clarifying objectives, constraints, acceptance criteria, and release timelines.

• Partner with the Product Owner and users to identify operational objectives and gather requirements.

• Recognize core business needs and document them through concepts of operation, story maps, briefings, and user stories.

• Document business rules and, when necessary, create workflow diagrams.

• Convert complex business processes into actionable user stories that include acceptance criteria, exception paths, and operational reporting requirements.

• Assist in the migration from Salesforce Classic to Lightning, which encompasses discovery, gap analysis, Lightning Experience redesign, readiness planning, and post-cutover stabilization.

• Configure and enhance Salesforce using declarative tools such as Flow, approvals, validation rules, page layouts, and Lightning App Builder.

• Ensure that declarative automation is scalable, maintainable, governed, auditable, and compliant within a regulated environment.

• Deliver oral and written briefings to government managers.

• Generate executive-ready summaries and materials to support decision-making.

• Carry out other job-related responsibilities as assigned.

• Report to the Program Manager without having supervisory or management authority.

⛳️ Requirements

• Proven experience in leading requirements within an Agile delivery environment, including story mapping, user story writing, and developing acceptance criteria.

• Experience in documenting business rules and processes using workflow diagrams and structured artifacts such as CONOPS.

• Hands-on experience with declarative configuration and automation, particularly with Salesforce Flow.

• Excellent written and verbal communication abilities; capable of briefing senior government stakeholders.

• U.S. citizenship is required.

• Must successfully pass pre-employment qualifications set by Cherokee Federal.

• Must complete pre-employment drug testing.

• This position may be contingent upon the successful completion of a background investigation.

• Prolonged periods of sitting at a desk and working on a computer are expected; occasionally, standing or moving around the office may be required for extended durations.

• Preferred: Bachelor's degree in Computer Science, Information Science, Information Systems Management, Mathematics, Statistics, Operations Research, or Engineering.

• Preferred: At least eight (8) years of relevant experience.

🏝️ Benefits

• Up to a 6% 401(k) company match.

• Paid time off.

• Medical, dental, and vision insurance.

• Prescription drug coverage.

• Basic life and AD&D insurance.

• Options for supplemental life insurance.

• Coverage for short-term and long-term disability.

• Paid holidays.

• Employee Assistance Program (EAP).

• Options for Flexible Spending Account (FSA) and Health Savings Account (HSA).

• Support for professional development, training, and certification.

• Voluntary benefits for accident, critical illness, and identity theft protection.

• Military-friendly employer.

• Reasonable accommodations available for qualified individuals with disabilities or sincerely held religious beliefs.