Salesforce Product Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with the Director, senior leadership, and various departments.

• Function as a functional leader in partnership with Product Analysts to oversee Salesforce management.

• Act as the system lead for Salesforce and its associated systems and integrations.

• Facilitate Salesforce and other system integrations while coordinating data flow between systems.

• Develop and maintain both short-term and long-term product roadmaps.

• Assist Product Analysts in discovery, gathering business requirements, and converting them into features, stories, and tasks.

• Transform business needs into requirements and update them as necessary.

• Ensure that solutions adhere to best practices and fulfill business requirements.

• Supervise administrative tasks including user account management and workflows.

• Manage help desk tickets and support Product Analysts with product-related requests.

• Oversee functional, technical, and system design training and documentation.

• Conduct regular internal system audits and prepare for upgrades.

• Serve as the technical lead for all Salesforce projects.

• Collaborate with Product Analysts and stakeholders to document both current and future state business processes.

• Work with internal and external teams to identify operational data requirements and align solutions accordingly.

• Facilitate testing of new functionalities and manage their deployment.

• Provide analytics on platform usage and functionality.

• Monitor and assess new technologies and features, advising on potential product applications.

• Manage relationships with vendors, including product licensing.

⛳️ Requirements

• Ability to critically assess information from multiple sources, resolve conflicts, break down high-level information into details, abstract from low-level information to a general understanding, and distinguish user requests from genuine needs.

• Proven understanding of data and data management practices, particularly the ability to collaborate with data users to ensure adherence to best practices in data collection and management.

• Capacity to evaluate the impact of new requirements on existing platforms and all upstream and downstream applications, systems, and processes.

• Excellent skills and experience in both product and project management.

• Demonstrated ability to meet deadlines, manage and prioritize multiple requests, and work laterally, upwards, and with external vendors.

• Proficient in communicating across all levels of the organization and collaborating with diverse project teams.

• Outstanding verbal and written communication abilities.

• Strong analytical and problem-solving capabilities.

• Willingness to continuously learn and adopt new technologies.

• Ability to influence cross-functional teams without formal authority.

• Proven experience in managing employees.

• Bachelor’s degree in Computer Science, Business, Engineering, or a related field, or equivalent experience.

• Minimum of 3 years in product management or a similar role.

• At least 7 years of experience with Salesforce.

• Preferably 2+ years of technical consulting experience.

• Required experience working with nonprofit organizations.

• Salesforce Certified Platform Administrator II certification is mandatory.

• Salesforce Certified Agentforce Nonprofit Consultant certification is mandatory.

• Salesforce Certified Application Architect certification is mandatory.

• Salesforce Certified Platform Strategy Designer certification is a plus.

• Salesforce Certified Platform User Experience Designer certification is a plus.

• Salesforce Certified System Architect certification is a plus.

• Salesforce Certified Technical Architect certification is a plus.

• Salesforce Certified Platform Data Architect certification is a plus.

• Salesforce Certified Platform Development Lifecycle and Deployment Architect certification is a plus.

• Salesforce Certified Platform Identity and Access Management Architect certification is a plus.

• Salesforce Certified Platform Sharing and Visibility Architect certification is a plus.

• Salesforce Certified Omnistudio Developer certification is a plus.

• A secure, private home office with a reliable high-speed internet connection is required.

🏝️ Benefits

• Medical, Dental, Prescription Drug Coverage, and Vision.

• 401(k) plan.

• Two weeks of paid vacation for full-time employees / one week for part-time employees.

• Twelve paid sick days annually.

• Eleven paid holidays.

• Paid Parental Leave.

• Mileage and Cell Phone Reimbursement (when applicable).

• Tuition reimbursement and licensure supervision.

• Opportunities for growth and development through continuous training.

• Clinical and administrative advancement opportunities.