Salesforce Product Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take ownership of and enhance Salesforce as the primary commercial operating system.

• Execute Salesforce processes and automations through hands-on involvement.

• Maintain the quality of CRM data, ensuring reliable database logic and reporting.

• Facilitate customer-focused commercial procedures.

• Promote AI-driven Salesforce tools and system integrations.

• Oversee Salesforce maintenance, support, and user adoption.

• Assist in the CRM roadmap and cross-functional governance.

• Design, implement, maintain, and advance Salesforce as Roiback’s customer-focused commercial operating system.

• Integrate and automate processes across Marketing, Acquisition, Customer Success, Service Desk, Growth, and Finance.

• Support the entire customer lifecycle, from prospecting to customer growth and churn mitigation.

⛳️ Requirements

• Extensive technical knowledge of Salesforce, encompassing configuration, flows, automation, objects, fields, permissions, roles, and data model logic.

• Proven hands-on ability in Salesforce implementation.

• Strong understanding of databases, including data structure, quality, duplicate management, integrity, and reporting relationships.

• Familiarity with the complete customer lifecycle, from prospecting and lead qualification to onboarding, account management, growth, and churn prevention.

• A customer-centric approach that emphasizes visibility, adoption, retention, and growth.

• Capability to convert business challenges into Salesforce solutions, workflows, and automated processes.

• Knowledge of AI-driven Salesforce tools, automation opportunities, and system integrations.

• Excellent analytical and conceptual skills.

• Proficient project management abilities to handle multiple requests, priorities, and stakeholders.

• Strong communication skills for both business and technical audiences.

• Understanding of risk management relating to financial reporting, legal, compliance, and data governance.

• Proficiency in English at a minimum B2 level / fluent in Spanish.

• At least 3–5 years of experience in Salesforce administration, CRM operations, CRM product ownership, business systems, revenue operations, or commercial systems roles.

• Demonstrated hands-on experience in implementing Salesforce processes, workflows, automations, and CRM enhancements.

• Experience with Salesforce integrations and external tools.

• Background in database management, data quality initiatives, and reporting frameworks.

• Experience supporting commercial teams across Marketing, Sales, Customer Success, Service Desk, or Growth.

• A Bachelor’s degree in Computer Science, Engineering, Information Systems, Data, Business Technology, or a related field is strongly preferred.

• Salesforce Certified Administrator certification is required.

• Salesforce Platform App Builder certification is strongly preferred.

• Salesforce Sales and/or Service Consultant designation is desirable.

• Salesforce AI/automation certifications or equivalent experience are a plus.

• Additional knowledge of BI tools, SQL, data modeling, APIs, or integration logic is advantageous.

🏝️ Benefits

• Competitive benefits package.

• A dynamic, engaging, and multicultural work environment.

• Chance to foster strong and enduring business relationships and friendships globally.

• Opportunities for career development locally or within one of the company’s international locations.