Salesforce Product, Delivery, Support Lead

This is a fully remote position, open to applicants in New Hampshire, +1 more state.

📋 Description

• Collaborate with Product leadership to establish and refine the vision, roadmap, and priorities for Salesforce.

• Convert business objectives, stakeholder requirements, and opportunities for customer experience into scalable Salesforce solutions.

• Lead discussions focused on discovery and solution design to pinpoint business challenges, outline requirements, and assess success.

• Analyze platform performance, user adoption, and feedback to uncover areas for improvement.

• Balance innovation, user experience, support requirements, platform sustainability, and technical debt.

• Take ownership of and advance Salesforce platform architecture while ensuring adherence to best practices.

• Act as a technical authority for Salesforce Service Cloud and related systems.

• Contribute to intricate development projects, conduct code reviews, and participate in solution design.

• Collaborate with Product and Engineering teams to turn roadmap initiatives into actionable development plans.

• Advocate for Salesforce DevOps practices, such as source-driven development, CI/CD pipelines, testing, and release management.

• Work alongside cross-functional teams on integrations and platform capabilities.

• Provide mentorship, coaching, and support to Salesforce administrators and developers.

• Cultivate accountability, collaboration, quality, and a culture of continuous improvement.

• Set clear expectations, offer constructive feedback, and assist in career development.

• Delegate tasks while empowering team members to enhance their skill sets.

• Collaborate with Product Owners, Project Managers, and business stakeholders to execute Salesforce initiatives.

• Focus on delivering the highest-value outcomes when prioritizing tasks.

• Address complex technical challenges and manage escalated issues effectively.

• Communicate updates, risks, and priorities to both technical and non-technical stakeholders.

• Ensure Salesforce capabilities align with company-wide strategic goals.

⛳️ Requirements

• Minimum of 2 years in a technical lead, senior lead, or leadership position involving team management.

• At least 7 years of experience in Salesforce administration and development.

• Strong hands-on skills in Salesforce Service Cloud, Apex, Lightning Web Components (LWC), JavaScript, and Visualforce.

• Comprehensive understanding of Salesforce architecture, security models, data modeling, governor limits, and platform best practices.

• Familiarity with Salesforce DX, Git, source control, and CI/CD pipelines.

• Proficient in Salesforce CLI and related development tools.

• Demonstrated experience in mentoring and developing technical team members.

• Exceptional communication skills, capable of articulating technical concepts to diverse audiences.

• Strong dedication to confidentiality, security, and data privacy standards.

• Preferred: Certifications such as Salesforce Administrator, Platform Developer I or II, Application Architect, or System Architect.

• Preferred: Experience with Python scripting for data and file transformation tasks.

• Preferred: Background in financial services, banking, healthcare, or other regulated sectors.

• Successful completion of background and credit screenings is required for final candidates.

🏝️ Benefits

• Opportunities for professional development and community outreach.

• Workshops focused on personal growth.

• Team-building initiatives.

• An inclusive and welcoming workplace culture.

• Reasonable accommodations available upon request.