Salesforce Marketing Cloud Project Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee comprehensive implementations and migrations of Salesforce Marketing Cloud Next.

• Act as the main point of contact for clients, fostering relationships, managing expectations, and ensuring successful project delivery.

• Provide guidance on best practices for Marketing Cloud Next and recommend solutions that align with business objectives.

• Facilitate discussions on audience segmentation, campaign management, marketing automation, and customer journey strategies.

• Create and implement project plans, overseeing milestones, timelines, and deliverables across 10–20 simultaneous projects.

• Assess statements of work and oversee project scope, timelines, budgets, and any additional requests.

• Conduct discovery sessions to gather insights on business requirements, marketing processes, data necessities, and automation objectives.

• Convert requirements into functional specifications and user stories for Salesforce Administrators and technical teams.

• Lead functional implementations and carry out hands-on configurations, including audience segmentation, campaign setup, marketing automation, and customer journey workflows.

• Utilize Salesforce Data 360 knowledge for effective customer data management, audience segmentation, data activation, and planning for integrations.

• Collaborate with technical teams to validate solutions and resolve implementation challenges.

• Manage migrations from Salesforce Marketing Cloud products and external platforms, encompassing discovery, data preparation, configuration, testing, and client readiness.

• Organize user acceptance testing, client training sessions, and go-live procedures.

• Ensure clients are well-equipped to utilize their new marketing automation systems efficiently.

⛳️ Requirements

• At least 2 years of experience in a dedicated project management role, particularly focused on Salesforce implementations.

• Direct, hands-on experience with implementing Salesforce Marketing Cloud Next.

• Deep functional knowledge of Marketing Cloud Next, covering audience segmentation, campaign management, marketing automation, and customer journeys.

• Familiarity with Salesforce Data 360, especially in customer data management, audience segmentation, and data activation.

• Experience in leading marketing automation implementations and migrations involving Salesforce Marketing Cloud products or third-party platforms.

• Capability to direct functional solution design discussions and perform hands-on Marketing Cloud Next configurations as needed.

• Proven track record of managing multiple simultaneous Salesforce implementations in a dynamic, client-oriented setting.

• Strong understanding of the Salesforce ecosystem and the integration of Marketing Cloud Next with Salesforce CRM and related technologies.

• Candidates must reside in a LATAM country.

• Resumes should be submitted in English.

🏝️ Benefits

• Full-Time Position, Monday–Friday, from 9:00am to 5:00pm Eastern Time

• 100% remote work opportunity for candidates located in LATAM

• Independent Contractor status

• Paid Time Off (PTO): 10 days annually

• Salary: Starting at $5,500, negotiable based on experience