Salesforce Engagement Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of delivery performance for a range of client engagements and accounts, ensuring a comprehensive overview of delivery, financial outcomes, risks, and client results while guiding necessary interventions.

• Manage portfolio financial performance and forecasting, recognizing commercial risks, addressing notable variances, and promoting sustainable portfolio success.

• Provide senior leadership in delivery for significant client or delivery escalations that exceed individual engagements, ensuring recovery efforts, decision-making, and stakeholder alignment.

• Oversee resource and capability planning for the portfolio, balancing immediate needs and projected pipeline against capacity, skills, and delivery priorities.

• Anticipate future capability and capacity needs and shape workforce strategies, including recruitment, development, and external delivery solutions.

• Establish and uphold delivery governance and assurance throughout the portfolio.

• Foster the consistent application and enhancement of delivery methodologies to improve quality, planning, and estimation.

• Lead and mentor Delivery Managers and senior delivery professionals, cultivating accountability, leadership skills, and succession planning.

• Build strong relationships with senior clients and internal stakeholders, offering delivery, commercial, and capability insights to support account planning and client success.

⛳️ Requirements

• Significant experience in leading complex technology or professional services delivery across multiple client engagements or accounts within consulting, systems integration, or similar environments.

• Proven experience in providing portfolio-level delivery oversight, identifying performance risks, and directing suitable interventions across complex client engagements.

• Demonstrated commercial and financial acumen, including forecasting, financial performance management, and leveraging delivery and commercial insights for decision-making.

• Experience in leading resource, capacity, and capability planning in response to current and anticipated client demands, along with identifying suitable workforce solutions.

• Expertise in establishing delivery governance and assurance frameworks that support consistent performance, risk management, and continuous improvement across multiple engagements.

• Proven ability to build and manage relationships with senior clients and internal stakeholders, contributing delivery insights to account and business planning.

• Established capability to lead through managers or senior delivery professionals, fostering accountability, leadership development, and succession across teams.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Comprehensive health and wellness benefits.

• Access to a collaborative and innovative work environment.