Salesforce Enablement Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main business owner and overseer for Salesforce utilization, governance, and adherence to business rules.

• Develop and enforce governance standards across Salesforce objects, fields, page layouts, flows, validation rules, and automation processes.

• Oversee the structure, scalability, usability, and reporting alignment of the Salesforce platform.

• Design and manage the intake process for Salesforce enhancements, fixes, and reporting requests.

• Assess and prioritize requests based on their business impact, urgency, and strategic alignment.

• Keep track of request pipelines, statuses, and delivery timelines to ensure transparency.

• Establish and implement Salesforce data quality standards.

• Monitor system usage to identify gaps, misuse, and inconsistencies.

• Execute validation rules, workflows, and controls to safeguard data integrity.

• Collaborate with reporting and business intelligence teams to facilitate downstream analytics and decision-making processes.

• Provide primary user support for Salesforce and troubleshoot any issues that arise.

• Create standard operating procedures (SOPs), training materials, business requirements, and best practices.

• Encourage user adoption by streamlining processes and enhancing usability.

• Engage with field and commercial teams to gain insights into pain points and enhance user experience.

• Work with IT and SFDC developers to translate business needs into technical solutions.

• Lead feature rollouts, manage communication, training, and adoption efforts.

• Verify releases after deployment to ensure quality.

• Identify opportunities for workflow, automation, and process improvements.

• Track adoption metrics and system performance to ensure effectiveness.

• Ensure Salesforce evolves in alignment with broader business objectives and reporting strategies.

⛳️ Requirements

• A Bachelor's degree with a focus on Business, Information Systems, Operations, or a related discipline.

• 4-7+ years of experience in CRM administration, business operations, or roles focused on CRM enablement.

• In-depth knowledge and experience with CRM configuration, including objects, fields, page layouts, flows, validation rules, and automation techniques.

• Demonstrated experience in managing CRM governance and prioritization frameworks.

• Required experience with Salesforce.com, Veeva, or other CRM platforms.

• Familiarity with supporting User Acceptance Testing (UAT), release management, and system enhancements in collaboration with IT or development teams.

• Strong understanding of commercial operations and CRM-supported commercial workflows.

• Experience or knowledge of commercial platforms and reporting tools such as Power BI, Tableau, Coupa, and Ironclad.

• Advanced skills in Microsoft Office Suite, particularly Excel and PowerPoint.

• Excellent organizational and time management abilities.

• Capable of working independently as a self-starter.

• Exceptional communication and interpersonal skills.

• Ability to excel in a fast-paced and dynamic environment.

🏝️ Benefits

• Annual performance-based bonuses.

• Equity-based incentive program.

• Generous vacation policy.

• Paid wellness days.

• Support for ongoing learning and development.

• Flexible hybrid and remote work arrangements available at Telix.