Salesforce Data Quality Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of the intake, prioritization, and execution of Salesforce data modifications, which encompass record creation, updates, deletions, merges, ownership reassignments, bulk loads, and enrichment refreshes.

• Oversee the data team's Jira Service Management queue, managing triage, priority definitions, service levels, and weekly throughput.

• Lead the acquisition and migration of platform data into Salesforce, ensuring accurate field mapping, validation, and reconciliation.

• Act as the main point of contact for Revenue Operations, Sales Operations, Marketing Operations, and Finance regarding Salesforce data requests.

• Collect requirements, validate scope, set expectations, and communicate project completion.

• Distribute weekly summaries of data operations that highlight data hygiene efforts, sales-blocking issues, and potential decision risks.

• Engage with director-level stakeholders during US Eastern business hours.

• Implement and uphold master data standards for Accounts, Contacts, and account hierarchies.

• Manage enrichment and deduplication processes utilizing ZoomInfo, DemandTools, Data Loader, and Workbench, while maintaining documented rules and audit trails.

• Sustain stewardship procedures, runbooks, and field definitions.

• Oversee operational data quality reports and dashboards that monitor completeness, duplication, and compliance with standards.

• Transform data quality insights into remediation plans with designated owners and timelines, and communicate results to stakeholders.

• Guide, mentor, and develop data stewards, data engineers, and the data analyst.

• Establish weekly priorities, assess deliverables, eliminate obstacles, and engage in hiring processes, interviews, scorecards, and onboarding.

• Enhance the team's capabilities in SQL, Salesforce data tools, and requirements analysis.

⛳️ Requirements

• A minimum of five years of experience in Salesforce data operations, data stewardship, or CRM data quality, including at least two years in a leadership role.

• Exceptional written and verbal communication skills in English, with proven experience working with fast-paced, director-level business stakeholders during US Eastern business hours.

• Strong analytical skills: the ability to elicit and document requirements and convert a business need into a well-defined, governed data change.

• Practical experience in SQL and data manipulation, including joins, deduplication logic, profiling, and validating extensive record sets.

• Familiarity with Salesforce data tools such as Data Loader, Workbench, DemandTools or equivalents, along with Salesforce reports and list views.

• Experience with account hierarchies, data enrichment services such as ZoomInfo or Dun & Bradstreet, and large-scale deduplication.

• Salesforce Administrator certification is preferred.

• Experience with Jira Service Management or a similar ticketing platform, including service level and dashboard configuration, is preferred.

• Experience in supporting M&A data migrations or CRM consolidations is preferred.

• Knowledge of data governance frameworks such as DAMA-DMBOK and data quality dimensions is preferred.

• Background in background screening, B2B SaaS, or professional services is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements and a supportive work environment.

• Engaging company culture focused on innovation and collaboration.