Salesforce Data Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Utilize expertise in Sales Cloud, Revenue Cloud, and Service Cloud to assess accounts, contacts, opportunities, and other essential business data entities and processes.

• Convert business requirements and data quality issues into insightful analyses, reports, dashboards, and recommendations.

• Create queries and analytical datasets by leveraging Salesforce reporting, querying, and analytical tools.

• Examine Salesforce data to uncover inaccuracies, incompleteness, duplicates, inconsistencies, or outdated records.

• Track data quality metrics and trends across Sales Cloud, Revenue Cloud, and Service Cloud.

• Design and sustain regular data quality reports, dashboards, and scorecards.

• Investigate data anomalies and exceptions to determine their potential impact on business operations.

• Conduct root cause analysis across data entry, processes, system configurations, integrations, and other factors leading to data quality degradation.

• Collaborate with Salesforce Data Stewards to confirm issues, prioritize remediation efforts, and monitor resolutions.

• Recognize emerging data quality risks before they significantly impact business operations or reporting.

• Carry out data profiling and analysis for data quality initiatives, audits, and remediation projects.

• Set up and maintain data quality measurements and thresholds in conjunction with the Data Quality Manager.

• Reconcile Salesforce data with other systems when discrepancies are identified.

• Evaluate downstream effects on reporting, forecasting, customer management, revenue operations, and service processes.

• Assist in analyzing historical data and trends to uncover recurring or systemic data quality issues.

⛳️ Requirements

• Bachelor's degree in Data Analytics, Business Analytics, Information Systems, Computer Science, Business, or a closely related field, or equivalent professional experience.

• 2–5 years of experience in Salesforce data analysis, business analysis, CRM analytics, and data quality.

• Experience in developing reports, dashboards, and ongoing analytical outputs.

• Proven proficiency with Salesforce SOQL, SQL, and Excel.

• Strong problem-solving and root cause analysis capabilities.

• Excellent written and verbal communication skills.

• Ability to articulate data and analytical findings to both technical and non-technical audiences.

• High attention to detail and a commitment to data accuracy.

• Capability to manage multiple priorities and work effectively within a cross-functional environment.

🏝️ Benefits

• Competitive salary.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.