Salesforce Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform daily Salesforce configuration, support, and maintenance tasks.

• Continuously enhance the Salesforce platform to drive growth.

• Assist internal users and engage with end users effectively.

• Manage user maintenance, reporting and dashboards, Flows, lead/opportunity pipeline oversight, case/service requests, bug and feature requests, sandbox testing, and quality assurance.

• Provide training for new users and foster Salesforce skill development within the organization.

• Collaborate with team members on special projects.

• Oversee Salesforce data feeds, conversions, consolidations, and integrations with Pardot and ServiceNow.

• Work autonomously and collaboratively to provide solutions that meet business needs.

• Create efficient processes utilizing best practices, native functionalities, and user experience principles.

• Evaluate application stability and functionality, suggesting performance enhancements.

• Manage cases, troubleshoot and resolve bugs, and document solutions within the ticketing system.

• Evaluate the impact of new requirements on Salesforce and associated systems.

• Design and execute processes, promote user adoption, and maintain the Salesforce instance.

⛳️ Requirements

• Preferred: Bachelor's degree in business, Computer Sciences, or a related field.

• Equivalent experience may be accepted in place of a degree.

• At least 4 years of experience as a Salesforce administrator.

• Salesforce Administrator Certification is mandatory; additional certifications are advantageous.

• In-depth knowledge and experience in Salesforce administration, including app building, user provisioning, data management, custom apps, objects, formula fields, flows, and user security (profiles, roles, and sharing rules).

• Strong project management capabilities.

• Proven ability to meet deadlines, prioritize requests, and manage across various organizational levels.

• Creative and analytical thinker with robust problem-solving abilities.

• Outstanding communication skills.

• Capable of evaluating information, resolving conflicts, and identifying genuine needs.

• Experience in project management, preferably in an Agile framework.

• Familiarity with Validity’s DemandTools, Conga or other CLM, integrated MAP platforms (Marketing Cloud Account Engagement, HubSpot), and Gearset or similar DevOps tools.

• Experience in system integration.

• Background as a business analyst.

• Ability to work effectively both in a team setting and as an individual contributor.

• Skill in documenting complex concepts as functional requirements.

🏝️ Benefits

• Annual bonus plan with a target of 10.00%.

• Competitive benefits package.

• Opportunities for continuous learning, collaboration across groups, and exploration of new career paths.

• Chance to contribute, think innovatively, and engage in meaningful work.

• Commitment to equal employment opportunity and a harassment-free workplace.

• Support for reasonable accommodations for applicants with disabilities.