Salesforce Administrator

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Act as the primary point of contact for Salesforce assistance.

• Assess and resolve internal support tickets related to duplicate records, data cleaning, validation problems, access issues, and minor bugs.

• Refer complex problems to the Salesforce Developer or Data Ops team.

• Oversee users, permission sets, sharing rules, page layouts, fields, and validation across sales, partnerships, and account management operations.

• Ensure accurate access controls to protect sensitive customer information.

• Execute smaller Salesforce configuration and automation modifications, including validation rules, record types, and Flows.

• Collaborate with the Salesforce Developer on advanced builds.

• Enhance and maintain Salesforce reports and dashboards.

• Utilize basic SOQL queries to analyze records and resolve support issues.

• Ensure the health of integrations and connected tools, including Outreach, Modjo, Kubaru, Lusha, Clay, and Hightouch.

• Assist in transitioning daily sales tasks into Salesforce through data, automation, and AI solutions.

• Work in conjunction with the Salesforce Developer and Data Ops Analyst.

⛳️ Requirements

• Over 1 year of practical Salesforce administration experience with Sales Cloud or Service Cloud, supporting an active business team.

• Proficient Salesforce administration skills: user management, validation rules, permission sets and sharing, along with basic reporting and dashboards.

• Experience in maintaining Salesforce reports and dashboards, including correcting filters and enhancing existing reports.

• Basic knowledge of SOQL; ability to write simple queries to examine records and troubleshoot common support issues.

• Capability to transform a vague request into a detailed specification and question an incorrect solution.

• Proficient in English.

• Strong sense of independence and accountability.

• Salesforce Administrator certification (ADM-201), Advanced Admin, or Platform App Builder certification are advantageous, though not mandatory.

• Familiarity with AI tools such as Agentforce or Claude, Outreach, Clay, Hightouch, or Kubaru, as well as SQL, Databricks, BigQuery, Snowflake, Apex, or experience in regulated industries are additional assets.

🏝️ Benefits

• Completely remote position.

• Opportunity to enhance automation and AI skills while working alongside a Salesforce Developer.