Sales Technology Enablement Specialist

This is a fully remote position, open to applicants in Alabama, +47 more locations.

📋 Description

• Grasp the priorities and challenges of Sales and Commercial users while suggesting technological enhancements.

• Assist users in utilizing Enterprise AI and sanctioned AI-enabled tools for sales-related tasks.

• Create prompt guidance, conduct training sessions, provide demonstrations, and hold office hours.

• Develop and manage Enterprise AI skills, agents, workflows, and other relevant artifacts.

• Aid users in accessing authorized data, identifying trends, exceptions, and insights while maintaining source context and access controls.

• Collaborate with Parexel Data & Technology on custom development projects, integrations, requirement gathering, testing, decision-making, and deployment.

• Offer first-line support for designated commercial applications and appropriately escalate complex issues.

• Assist with user onboarding, access requests, license management, usage coordination, documentation, and communication efforts.

• Evaluate user-facing solutions against sales scenarios, collect feedback, and oversee refinements.

• Advocate for responsible data usage, privacy, security, permissions, and the outputs generated by AI.

• Monitor adoption rates, gather user feedback, assess business outcomes, and suggest enhancements.

• Maintain reusable training materials and guidance documentation.

⛳️ Requirements

• Generally 3–6 years of professional experience following formal education, preferably in sales support, Sales Operations, commercial enablement, business applications, or a similar field.

• Strong service-oriented mindset and the ability to establish trust with sales users while clearly explaining technology.

• A genuine interest in AI and commercial technology.

• Experience in facilitating technology adoption, user training, business processes, or daily usage of commercial applications.

• Excellent communication, organizational skills, and follow-through.

• Capability to manage multiple initiatives, keep stakeholders aligned, and provide closure to user queries.

• Good judgment regarding data sensitivity, permissions, accuracy, and recognizing when AI-generated information requires human oversight.

• Comfort in translating business requirements into clear specifications and working with technical teams.

• A college degree.

• Experience in assisting sales, commercial, or business teams with tool adoption or process improvements.

• Familiarity with using Enterprise AI or other AI tools, and creating skills, agents, workflows, or illustrative examples.

• Experience in training colleagues, drafting user-friendly guidance, facilitating office hours, or providing frontline application support.

• Experience collaborating with technical teams to clarify business needs, test changes, and aid in rollout.

🏝️ Benefits

• Health, Vision & Dental Insurance

• Tuition Reimbursement

• Vacation/Holiday/Sick Time

• Flexible Spending & Health Savings Accounts

• Work/Life Balance

• 401(k) with Company match

• Pet Insurance