Sales Support Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Reach out to authors with pending payments via phone, email, and SMS, assisting them in completing their transactions.

• Establish rapport with authors, understand their concerns, and steer discussions towards payment resolutions.

• Address objections professionally and aid authors in identifying viable payment solutions.

• Actively listen, comprehend each author's situation, and assist in finding the most suitable resolution path.

• Accurately log commitments and schedule follow-ups with diligence.

• Oversee a personal pipeline of open cases with complete accountability.

• Maintain precise and current payment records.

• Escalate cases when necessary and document all interactions clearly.

• Manage both outbound and inbound calls.

• Follow up on payment commitments and take ownership of a personal caseload of author accounts in active billing stages.

⛳️ Requirements

• Outstanding organizational skills—this is essential.

• Proficiency in written and spoken English at an advanced level is mandatory.

• CVs submitted in Spanish or any other language will not be considered.

• Prior experience in sales, collections, account management, customer retention, or similar customer-facing roles where achieving outcomes through conversation was crucial.

• Comfortable and confident when speaking on the phone.

• Excellent communication and persuasion skills, with the ability to build trust and confidently request commitment.

• Keen attention to detail regarding numbers and payment records.

• Empathetic and patient in communication.

• Self-motivated and proactive.

• Nice to have: Previous experience in sales, collections, accounts receivable, customer support, or a similar role.

• Nice to have: Experience with payment plans, renewals, retention, or consultative sales.

• Nice to have: Familiarity with Salesforce, Metorik, WordPress, and ClickUp.

• Nice to have: Ability to excel in a fast-paced, dynamic environment where priorities can change rapidly.

🏝️ Benefits

• Work remotely with a flexible schedule.

• Join a friendly and collaborative international team.

• Access opportunities for professional growth and training.

• Contribute to a direct impact on customer satisfaction.

• Become part of a company that assists authors in bringing their stories to life.