Sales Support Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Process patient orders, ensuring that all documentation and delivery instructions are precise.

• Educate patients and caregivers on the proper use of equipment, addressing any service or equipment inquiries.

• Inform new patients about their rights and responsibilities, relevant contacts for questions, and procedures within the billing department.

• Notify patients about patient satisfaction surveys.

• Discuss insurance coverage and facilitate the payment of patients’ financial obligations.

• Handle credit and debit card transactions utilizing standard electronic tools.

• Secure patient or caregiver signatures on delivery tickets, assignments of benefits, care plans, and waivers of liability.

• Gather necessary information and medical documentation for accurate and timely referral processing.

• Obtain signatures from MD orders and original prescriptions.

• Support promotional initiatives and compile referral source profile information.

• Enhance referral volume through promotion and cross-selling across business lines.

• Advise referral source staff on documentation and reimbursement protocols for Medicare, Medicaid, and private insurance.

• Assist the sales team with orientations and training sessions for referral sources.

• Recommend alternative equipment or services based on reimbursement constraints.

• Stay informed about the assigned Health Systems’ and AdaptHealth electronic medical records.

• Collaborate with various departments to reduce delivery costs and ensure effective customer service.

• Comply with PPE, infection control, and hazardous material handling procedures.

• Uphold patient confidentiality and adhere to HIPAA regulations.

• Execute other related duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• A minimum of two (2) years of relevant experience in healthcare, customer service, delivery roles with a sales component, or entry-level sales is required.

• Previous experience in HME, Diabetic, or Wound Supply is preferred.

• Must possess a valid and unrestricted driver’s license.

• Familiarity with services and products is essential.

• Strong verbal and written communication skills are required.

• Excellent customer service abilities are essential.

• Capability to work independently as well as collaboratively within a team.

• Strong analytical and problem-solving skills with a keen attention to detail.

• Ability to prioritize tasks and manage multiple projects effectively.

• Must demonstrate mental alertness and the ability to handle confidential information appropriately.

• Proficiency in computer skills and knowledge of Microsoft Office is necessary.

• A company-conducted background check will be required.

• A company-conducted Motor Vehicle Record Check will be required for positions involving driving.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance (eligible on the first of the month following hire).

• 401(k) plan with company matching contributions.

• Paid Time Off Plans, including 6 paid holidays.

• Employee Stock Purchase Plan.

• Paid Parental Bonding Leave.

• Short and Long-term Disability Insurance.

• Life and AD&D Insurance.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• Access to CVS Minute Clinic and Teledoc services.

• Spousal Advantage Reimbursement Plan.

• Identity Theft Protection and Legal Plan.