Sales Support and Account Operations Specialist, Arabic, French, English

This is a fully remote position, open to applicants in Morocco, +2 more countries.

📋 Description

• Draft and oversee quotations for Cloudflare licensing, professional services, and support or managed service plans.

• Collaborate with Sales Engineers to convert technical specifications into commercially viable documentation ready for quoting.

• Liaise with Cloudflare distributors, including Mindware, regarding pricing, approvals, and the submission of quotes.

• Assist Account Executives in preparing deals, coordinating with clients, and following up on sales.

• Organize and schedule client demonstrations, onboarding sessions, and internal transitions.

• Aid in the preparation and dissemination of Cloudflare marketing materials and commercial documents.

• Monitor indirect opportunities involving partners and distributors.

• Ensure accurate opportunity and account data is maintained in Zoho CRM.

• Track renewals and manage timely preparation and follow-ups.

• Maintain organized weekly sales reports encompassing pipeline activities, renewals, and ongoing deals.

• Serve as an operational contact for client requirements in the absence of Account Executives.

• Collect and arrange client information prior to the involvement of Account Executives or Sales Engineers.

• Escalate any commercial or operational challenges to the appropriate sales, technical, or partner teams.

• Ensure that quoting and sales activities adhere to internal processes and approval protocols.

• Collaborate with Account Executives, Sales Engineers, Cloudflare partners and distributors, sales leadership, and delivery operations.

• Report directly to the Sales Director.

⛳️ Requirements

• 2–4 years of experience in Sales Support, Sales Operations, Commercial Coordination, or a similar position, preferably in a B2B technology, SaaS, cybersecurity, or IT setting.

• Proven experience in preparing and coordinating quotes, renewals, and commercial documentation.

• Practical experience in maintaining CRM data and managing sales pipelines.

• Exceptional organizational skills with the capacity to handle multiple opportunities and priorities concurrently.

• Experience in coordinating efforts across sales, technical, partner, and/or client-facing teams.

• Proficient in Arabic, French, and English, both in written and spoken forms.

• Comfortable using CRM platforms such as Zoho, Salesforce, or HubSpot.

• Solid working knowledge of Microsoft 365, especially Excel, Outlook, and Word.

• Strong written communication skills and meticulous attention to detail.

• A structured, proactive work ethic with a strong sense of ownership.

• Ability to work full-time in accordance with Gulf Standard Time.

• Experience in Cloudflare, cybersecurity, cloud, or network infrastructure solutions is a plus.

• Familiarity with a technology vendor, reseller, system integrator, or distributor environment is advantageous.

• Experience working with Cloudflare partners or distributors such as Mindware is beneficial.

• Knowledge in Professional Services quoting and support-plan packaging is a plus.

• Experience supporting Account Executives and Sales Engineers within a B2B technology sales cycle is advantageous.

• Familiarity with managing renewal calendars, partner coordination, and indirect sales opportunities is a plus.

🏝️ Benefits

• A fully remote position with engagement across the MENAT region.

• Direct collaboration with commercial, technical, and delivery teams.

• Opportunities to work with regional clients, partners, and distributors.

• Career advancement opportunities in Sales Operations, Partner Enablement, and Regional Coordination.

• A competitive local compensation package.