Sales Supervisor

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee communication channels and chat platforms.

• Manage and coordinate all chat interactions, including WhatsApp and other platforms, ensuring timely and effective responses that align with commercial strategies.

• Analyze lead profiles, urgency, closing potential, and deal value to identify optimal sales opportunities.

• Prioritize and allocate opportunities to the most appropriate sales representatives.

• Track and evaluate conversion rates, average handling time, response SLAs, and the performance of individual sales representatives.

• Detect bottlenecks, suggest enhancements, and assist in strategic decision-making for the sales team.

• Offer operational and strategic guidance to sales representatives, fostering customer service best practices and managing the chat queue.

⛳️ Requirements

• Proficient in sales metrics, KPIs, and commercial data analysis.

• Basic understanding of accounting or accounting services.

• Experience in delivering customer service via digital channels (WhatsApp, chat, omnichannel platforms).

• Advanced expertise in lead qualification, prioritization, and distribution.

• Intermediate skills in Excel / Google Sheets.

• Previous experience in team management.

• Familiarity with CRM and sales tools (Pipedrive, HubSpot).

• Bachelor’s degree in Business Administration or a related discipline.

• Preferred: experience in sales within accounting firms.

🏝️ Benefits

• Caju Benefits Card – BRL 700 per month to use as desired, with no payroll deduction and maintained during vacation.

• Unimed Health Plan – fully covered by Contajá, with copayment applicable only when the plan is utilized.

• Birthday Day Off.

• Wellhub (formerly Gympass) – access to gyms and wellness platforms.

• Telepsychology – up to 2 complimentary consultations per month.

• Telenutrition – up to 2 complimentary consultations per month.

• 15% discount on laboratory tests through the Dasa network.

• 30% discount on generic medications and 20% discount on brand-name medications at Pague Menos.

• Partnership with Estácio.

• ImpulsoJá Career Development Plan.

• Gamification program with virtual coins redeemable for prizes.