Sales Specialist, SMB Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of cancellation and save opportunities to safeguard customer relationships and recurring revenue.

• Oversee renewal discussions, address objections, negotiate resolutions, and secure commitments from customers.

• Spot opportunities to boost product adoption, enhance account value, and nurture customer relationships.

• Engage in consultative sales conversations and provide solutions tailored to customer goals and challenges.

• Conduct product demonstrations that illustrate how Seamless enhances prospecting, sales workflows, and revenue activities.

• Handle a high volume of customer interactions and ensure follow-up until resolution.

• Recognize churn risks by analyzing customer insights, product engagement, and account signals.

• Collaborate with Customer Success, Sales, Support, Product, and other cross-functional teams.

• Utilize Salesforce to manage customer interactions, track opportunities, and document retention and revenue results.

• Relay customer feedback, recurring objections, and retention insights to enhance products, processes, and the customer experience.

⛳️ Requirements

• 1–2+ years of experience in Sales, Customer Success, Account Management, Customer Retention, or a similar customer-facing position.

• Excellent communication skills with the ability to navigate objections and manage challenging customer conversations.

• Proven experience in building customer relationships, identifying needs, and recommending effective solutions.

• Strong consultative selling, negotiation, and closing capabilities.

• Capacity to manage a large volume of customer interactions while remaining organized and responsive.

• Results-driven mindset with a strong sense of ownership, accountability, and follow-through.

• Quick learner of new technologies and the ability to articulate their value to customers.

• Strong collaboration skills and a dedication to achieving positive customer outcomes.

• Preferred experience in SaaS, subscription-based services, or B2B technology.

• Preferred background in customer retention, renewals, or account expansion.

• Familiarity with Salesforce, Salesloft, or comparable CRM and sales engagement tools is preferred.

• Experience in managing high-volume phone and digital customer outreach is preferred.

• Experience in delivering software demonstrations or product training is preferred.

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience is preferred.

• Applicants must be authorized to work in the United States.

• Visa sponsorship is not available.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Options for Health Savings Account and Flexible Spending Account.

• 401(k) retirement plan with company matching contributions.

• Company-paid life insurance, accidental death and dismemberment, and short-term disability coverage.

• Voluntary supplemental insurance options.

• Employee Assistance Program.

• Annual wellness reimbursement.

• Paid time off, company holidays, and paid parental leave for both birthing and non-birthing parents.

• Remote-first work environment.

• Employee discount and perks program.

• Opportunities for professional development, ongoing learning, coaching, sales enablement, and career growth.