Sales Specialist – Retention

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle incoming customer cancellation calls with the aim of retaining clients.

• Conduct daily outbound calls to current customers whose subscription payments have failed.

• Deliver proactive support and actively listen to ensure customer satisfaction.

• Resolve customer concerns and offer effective solutions.

• Promote Aura's story and mission to our customers.

• Advise customers on best practices for safeguarding their online identity.

• Recognize retention and upsell opportunities by aligning Aura's Identity, Privacy, and Security solutions with customer requirements.

• Enhance understanding of industry best practices and recent developments to serve as a reliable resource for customers.

⛳️ Requirements

• 1–2 years of experience in sales or retention, or equivalent qualifications.

• Proven track record of consistently meeting or exceeding performance metrics.

• Naturally engaging and comfortable in conversations with people.

• Self-motivated and focused on achieving goals.

• Possess a team-player mentality.

• A self-starter with strong business insight.

• Ability to think quickly and creatively to meet customer needs.

• Availability to work from 9 am to 6 pm MT, 8 am to 5 pm MT on Saturdays, with one weekday and Sundays off.

🏝️ Benefits

• Competitive salary.

• Comprehensive health and wellness benefits.

• Retirement savings plans.

• Parental leave.

• Remote work-from-home position.