This is a fully remote position, open to applicants in South Africa.

📋 Description

• Engage with customers who are considering cancellation.

• Address cancellation requests with empathy and present clear alternatives.

• Document reasons for cancellations and communicate trends to the team.

• Conduct follow-ups for win-back and renewal initiatives.

• Achieve monthly goals for retention and save rates.

• Safeguard revenue by understanding customer departure motivations and proposing retention strategies.

⛳️ Requirements

• Background in customer retention, account support, or customer service.

• Familiarity with CRM or helpdesk systems like HubSpot or Zendesk.

• Strong spoken and written English communication skills.

• Ability to work towards retention objectives.

• A dependable laptop and a stable fiber internet connection.

• Experience in subscription or e-commerce sectors (preferred).

• Knowledge of tools like Gorgias or Intercom (preferred).

• Background in reporting on customer churn (preferred).

🏝️ Benefits

• Full-time position with a completely remote setup.

• Operate during UK hours, 09:00–17:00 UK time (11:00–19:00 SAST).

• Comprehensive onboarding and support provided.

• Stable remote career opportunity with a UK-based employer.

• Work from home using your own equipment.

• Recruitment team assistance from application to first day.

• Transparent communication throughout the hiring process.