Sales Specialist – Patient Support Coordinator, Telehealth

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct outbound sales calls and follow up with prospective patients who have shown interest in Shapely.

• Provide information to leads about Shapely's program, the physician-led model, and the functioning of GLP-1/GIP weight loss medications.

• Clarify the basics of insurance eligibility and general coverage considerations.

• Assist interested leads in the enrollment process and arrange initial appointments.

• Oversee the lead pipeline within the CRM, monitoring follow-ups and conversion statuses.

• Achieve or surpass targets for outbound calls, conversions, and scheduled appointments.

• Reconnect with warm leads who have not yet completed enrollment.

• Collaborate with Prior Authorization and Concierge teams to ensure a seamless transition for patients.

• Communicate common objections, inquiries, and pain points to leadership to enhance messaging and processes.

⛳️ Requirements

• Advanced proficiency in English, both spoken and written.

• Demonstrated experience in sales, telesales, or outbound calling, with a proven history of meeting or exceeding conversion goals.

• Possess a persuasive, consultative communication style that fosters trust quickly over the phone.

• Previous experience in a healthcare or telehealth setting, or a comparable patient-facing role.

• Understanding of HIPAA, PHI, and patient privacy (training will also be provided).

• Comfortable explaining the fundamentals of insurance eligibility and medication coverage.

• Resilient and self-driven when managing a high-volume outbound pipeline.

• Strong organizational and problem-solving abilities, combined with a friendly, empathetic, customer-first approach.

• A dependable remote setup: stable high-speed internet and a quiet, private area for calls.

• Availability to work full-time on Pacific Time (PST).

• Preferred: Experience with Zoom Phone, CRM platforms, or EHR systems (training will also be provided).

• Commitment to 40 hours per week.

• Willingness to work occasional Saturday shifts (8:00 AM – 5:00 PM PST) as part of a rotating weekend schedule.

🏝️ Benefits

• Fully remote position.

• Full-time employment.

• Opportunities for career advancement and a supportive team culture!