Sales Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee a portfolio of eBay sellers, concentrating on GMV expansion, retention, listing quality, and overall marketplace performance.

• Track seller health metrics, which encompass ratings, service metrics, policy flags, and GMV trends.

• Engage with at-risk accounts to reduce churn and implement improvement plans.

• Spearhead onboarding and training programs for new sellers.

• Resolve issues related to listings, compliance, and eLINK integration.

• Work collaboratively with Product, Development, and Technical Support teams to address escalations.

• Offer marketplace insights, product recommendations, subject matter expertise, collateral, and eLINK demonstrations to Sales and cross-functional teams.

• Assist with email initiatives, such as performance alerts, reactivation campaigns, and outreach for account health.

• Represent Hollander-Solera as an eBay expert at industry events, trade shows, panels, and educational sessions.

• Strengthen strategic partnerships with eBay Motors and other industry stakeholders.

⛳️ Requirements

• Bachelor’s degree is preferred; relevant work experience will also be taken into account.

• 2–4 years of experience in account management, sales, ecommerce, or marketplace settings.

• Excellent written and verbal communication abilities.

• Capability to present, train, and engage effectively with a variety of audiences.

• Strong analytical and reporting capabilities.

• Proficient in interpreting seller performance data and converting insights into actionable growth strategies.

• Ability to manage multiple accounts and priorities in a dynamic, performance-oriented environment.

• Experience in the automotive services sector is highly desirable.

• Practical experience with marketplace listing management, inventory optimization, pricing strategies, and performance tracking.

• Background in troubleshooting customer issues within SaaS, ecommerce, or marketplace platforms.

• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

• Willingness to travel approximately 30% for customer visits and industry-related events.

🏝️ Benefits

• Full-time employment.

• Regular employee status.

• Non-exempt status.

• Equal opportunity employment.