Sales Representative – Special Markets

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee relationships with resellers and distributors to foster revenue enhancement and customer loyalty.

• Act as the primary commercial liaison for reseller accounts and significant business collaborators.

• Create and sustain account strategies to stimulate growth in designated reseller channels.

• Recognize opportunities to broaden reseller involvement and boost market presence.

• Assist in the execution of pricing strategies, customer contracts, and commercial agreements.

• Ensure compliance of reseller accounts with company policies and operational protocols.

• Supervise an Inside Sales partner along with one direct report.

• Cultivate and uphold robust working relationships with reseller partners, suppliers, and leaders of self-manufactured products.

• Address escalated customer issues and ensure prompt resolution.

• Facilitate customer negotiations and commercial discussions.

• Champion the interests of reseller clients within the organization.

• Collaborate with Customer Service, Quotes, Pricing, Finance, Risk Management, Legal, and Sales teams.

• Aid B2B engagement initiatives to simplify ordering procedures and minimize manual order interventions.

• Coordinate the resolution of payment disputes, order challenges, pricing inconsistencies, and customer escalations.

• Provide insights on reseller engagement, account management, and customer handling processes.

• Promote continuous improvement efforts that enhance customer satisfaction and operational efficiency.

• Drive revenue growth through indirect sales channels across the United States, with significant focus on Texas, California, and New Jersey.

• Primarily work from a home office with considerable regional travel to client locations.

⛳️ Requirements

• Experience in managing commercial agreements, pricing programs, and customer negotiations.

• Ability to function effectively in a cross-functional, matrixed business environment.

• Willingness to travel to client locations five days a week.

• Must possess a valid driver's license in good standing.

• Proficient in Microsoft Office, particularly Teams.

• Preferred familiarity with CRM systems and QlikSense.

• At least 5 years of B2B sales experience, ideally in a distribution setting.

• Preferred market knowledge and experience.

• Expertise in account management and customer relationship management.

• Understanding of pricing, contracts, and commercial business practices.

• Strong analytical and problem-solving capabilities.

• Ability to assess business opportunities and client requirements.

• Skill in influencing stakeholders and driving decisions across various functions.

• Strong organizational and project management abilities.

• Effective conflict resolution and decision-making skills.

• Capacity to manage multiple priorities in a dynamic environment.

• Excellent verbal, written, and presentation communication skills.

• Strong customer-facing skills and relationship-building capabilities.

• Ability to communicate effectively with customers, colleagues, and leadership.

• Proficient in Microsoft Excel, PowerPoint, Outlook, and Teams.

• Experience with CRM and ERP systems.

• Familiarity with commercial operations processes.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Wellness initiatives.

• Health Savings Accounts (HSAs).

• Flexible Spending Accounts (FSAs).

• 401(k) plan with company matching.

• Employee stock purchase plan.

• 11 paid holidays.

• 18 PTO days each year.

• Volunteer time off.

• 6 weeks of fully paid parental leave, except in states that provide paid family leave.

• Learning opportunities that foster career development and success.