Sales Representative – Special Markets

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee relationships with US resellers and distributors to foster revenue growth and enhance customer retention.

• Act as the main commercial point of contact for reseller accounts and essential business partners.

• Create and uphold account plans aimed at driving growth within assigned reseller channels.

• Discover opportunities to increase reseller engagement and boost market penetration.

• Assist in the implementation of pricing programs, customer agreements, and commercial terms.

• Ensure that reseller accounts adhere to company policies and business processes.

• Manage the Inside Sales partner, which includes one direct report.

• Establish and nurture strong working relationships with reseller partners, vendors, and product leaders.

• Address escalated customer issues and ensure timely resolutions.

• Aid in customer negotiations and commercial discussions.

• Represent reseller customers within the organization.

• Collaborate with teams in Customer Service, Quotes, Pricing, Finance, Risk Management, Legal, and Sales.

• Assist in B2B engagement initiatives to optimize ordering processes and minimize manual order interventions.

• Coordinate the resolution of payment disputes, order problems, pricing inconsistencies, and customer escalations.

• Provide direction on reseller engagement, account management, and customer management processes.

• Promote continuous improvement efforts that enhance customer experience and operational efficiency.

• Support the entire United States, with significant involvement in Texas, California, and New Jersey.

• Primarily work from a home office with considerable regional travel to customer locations.

⛳️ Requirements

• Proven experience with commercial agreements, pricing programs, and customer negotiations.

• Demonstrated capability to effectively navigate a cross-functional, matrixed business environment.

• Willingness to travel to customer locations five days a week.

• Must possess a valid driver's license in good standing.

• Proficient in Microsoft Office, particularly Teams.

• Preference for experience with CRM systems and QlikSense.

• Minimum of five years of B2B sales experience, ideally in a distribution setting.

• Preferred knowledge and experience in the market.

• Expertise in account management and customer relationship management.

• Understanding of pricing, contracts, and commercial business practices.

• Strong analytical and problem-solving abilities.

• Capability to assess business opportunities and customer requirements.

• Ability to influence stakeholders and facilitate decision-making across functions.

• Excellent organizational and project management skills.

• Effective conflict resolution and decision-making skills.

• Capacity to manage multiple priorities in a dynamic environment.

• Exceptional verbal, written, and presentation abilities.

• Strong customer-facing and relationship-building skills.

• Ability to communicate effectively with customers, peers, and leadership.

• Proficiency in Microsoft Excel, PowerPoint, Outlook, and Teams.

• Experience with CRM and ERP systems.

• Familiarity with commercial operations processes.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Wellness programs.

• Health savings accounts.

• Flexible spending accounts.

• 401(k) plan with company matching.

• Employee stock purchase program.

• 11 paid holidays.

• 18 PTO days per year.

• Volunteer time off.

• 6 weeks of fully paid parental leave, with exceptions in states offering paid family leave.

• Opportunities for learning experiences to support career advancement and success.