Sales Quality & Process Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Evaluate consultants’ quotes for precision, destination knowledge, and alignment with company quality benchmarks.

• Review confirmed bookings to verify adherence to procedures and completeness of documentation.

• Ensure consultants adhere to the established sales process and appropriately utilize tools, templates, and systems.

• Monitor sales calls to evaluate quality, tone, engagement, and compliance with brand standards.

• Conduct call tracking and auditing, offer feedback, and identify trends for improvement.

• Assist consultants with invoices, templates, and necessary booking information.

• Ensure that appropriate procedures are implemented when confirming bookings with suppliers.

• Serve as a primary contact for escalation processes.

• Work in conjunction with finance and operations teams to enhance the sales-to-post-sale transition.

• Connect sales performance with operational excellence throughout the client journey.

⛳️ Requirements

• Demonstrated experience in quality assurance, operations coordination, or sales support within the travel or hospitality sector.

• Strong attention to detail and familiarity with quoting and booking systems.

• Exceptional communication and interpersonal abilities for delivering constructive feedback.

• Process-oriented mindset with the capability to enforce compliance and maintain standards.

• Experience with CRMs, booking platforms, and sales call recording tools.

• Knowledge of safari travel and African destinations is highly beneficial.

• Strong skills in conflict management.

• Coaching mindset with the ability to guide consultants without resorting to micromanagement.

• Capacity to collaborate effectively across departments.

• Assertiveness and diplomacy when enforcing compliance.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health benefits and wellness programs.

• Flexible working arrangements to promote work-life balance.

• Engaging team environment with a focus on collaboration and support.