Sales Operations Specialist – Northeast

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist Regional Partners and Account Executives with their sales and marketing initiatives.

• Solicit quotes from relevant vendors and distributors.

• Create customer quotes and oversee opportunities in Salesforce.com.

• Communicate with customers to foster relationships and expand the region.

• Engage with manufacturing partners, internal teams, and customers in a dynamic support setting.

• Aid in both new business and renewal processes within a quota-driven environment.

• Track regional opportunities and ensure precise forecasting reports in Salesforce.com.

• Collaborate with Marketing to plan and execute regional marketing events.

• Partner with vendors to sponsor events, send out invitations, and organize venues.

• Utilize Salesforce.com for quote generation, opportunity tracking, and order processing.

• Respond swiftly to inquiries from both internal and external sources.

• Propose pricing and payment solutions that align customer needs with pricing guidelines.

• Act as a liaison among customers, vendors, outside Sales Executives, Accounting, and Contracts Departments.

• Maintain knowledge of products, industry trends, vendor resources, and GuidePoint service offerings.

• Cultivate and maintain relationships with key vendors and customers.

• Participate in regional forecast calls and conduct pipeline analysis.

• Leverage resources and relationships to enhance customer value.

• Analyze data and make decisions that benefit GuidePoint Security.

• Optimize processes and share information with other GuidePoint teams while ensuring customer deliverables.

⛳️ Requirements

• A High School Diploma or GED is required.

• Minimum of 3 years in a customer service or sales support role.

• Experience with Customer Relationship Management (CRM) software is mandatory.

• Intermediate proficiency in Microsoft Office and Internet navigation.

• Strong math skills, including the ability to calculate margins, discounts, and percentages.

• Excellent written and verbal communication abilities.

• Capability to utilize AI-enabled tools.

• Flexibility to work a variable schedule.

• Willingness to travel regionally up to 15%.

• Ability to juggle multiple tasks with changing priorities and tight deadlines.

• An Associate Degree or equivalent from a two-year college or technical school is preferred.

• Background in the IT industry is preferred.

• Prior experience with Salesforce.com is preferred.

• Experience in technical sales/support and outbound calling is preferred.

• Ability to perform sedentary work.

• Capacity to execute significant wrist, hand, and/or finger movements for at least 8 hours each day.

• Close visual acuity for computer terminal viewing and/or extensive reading for a minimum of 8 hours daily.

🏝️ Benefits

• Primarily a remote workforce (U.S. based only; limited travel may be necessary for specific roles, and on-site work may be required for Federal positions).

• Group Medical Insurance options: Zero Deductible PPO Plan with GuidePoint covering 90% of employee premiums and 70% of family-plan premiums.

• High Deductible Health Plan with HSA; GuidePoint covers 100% of employee premiums and 75% of family-plan premiums.

• Annual HSA contribution of $850 for employees or $1,750 for families, disbursed in four equal quarterly payments.

• Group Dental Insurance with GuidePoint paying 100% of employee premiums and 75% of family-plan premiums.

• 12 corporate holidays.

• Flexible Time Off (FTO) program.

• Mobile phone and home internet allowance for healthy connectivity.

• Eligibility for retirement plan after 2 months during open enrollment.

• Pet Benefit Option.

• Opportunities for collaboration, mentorship, and professional guidance.