Sales Operations Service Agent

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Assist the Sales Operations Service Center

• Deliver exceptional online and telephone support to Members, Small Groups, Commercial Brokers, and Medicare Brokers

• Manage customer inquiries through mail, email, online requests, and chat interactions

• Address inquiries and resolve issues related to eligibility, benefits, claims processes, Medicare and Commercial products, as well as customer support services

• Respond to employer and broker inquiries regarding group credentialing, commissions, member rosters, eligibility, premium billing, premium payments, reconciliation, and service-related initiatives

• Suggest solutions to management regarding issues, trends in problems, and opportunities for process enhancement

• Foster open communication with both internal and external customers

• Collaborate with the Quality Assurance team to comprehend, monitor, and analyze quality performance challenges

• Undertake additional responsibilities as assigned

⛳️ Requirements

• Proven experience in delivering quality service across a diverse range of business topics

• Experience in telephonic customer service, including managing escalated calls

• High school diploma or GED from an accredited institution

• Proficient in Microsoft Office Suite applications, including Excel, Word, PowerPoint, and Outlook

• Experience in conflict resolution

• Background in handling complex situations and/or projects

• Experience in the healthcare industry

• Associate's Degree from an accredited institution (preferred)

🏝️ Benefits

• Medical, dental, and vision insurance

• Incentive and recognition programs

• Life insurance coverage

• 401k contributions

• Competitive salary and benefits package