Sales Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance business development workflows, record types, and automation within Salesforce.

• Create and uphold dashboards and reports to monitor pipeline health, forecast accuracy, and performance against targets.

• Develop and document standard operating procedures for essential business development processes.

• Manage the flow of leads and prospects from Marketing into Salesforce.

• Conduct data hygiene audits and address root causes.

• Train new business development hires on Salesforce and the overall business development technology stack.

• Oversee the project management of RFP responses and proposal development from inception to completion.

• Maintain a centralized repository of proposal content, boilerplate language, and case studies.

• Manage the proposal calendar, ensuring ownership and adherence to deadlines.

• Assist in ensuring pricing and quote accuracy throughout proposals and negotiations.

• Coordinate the final review and formatting of proposals.

• Oversee the contracting process from verbal agreement to signature.

• Monitor contract status and escalate any stalled agreements.

• Keep contract templates and standard language up to date with Legal.

• Enhance post-sale transitions across Silverchair Platform, ScholarOne Manuscripts, and other products.

• Document hand-off procedures and required inputs.

• Manage hand-off timing, ownership, and information requirements with Delivery, Solutions Engineering, and Finance.

• Ensure Marketing hand-off post-contract for announcements and onboarding communications.

• Monitor hand-off status and identify any missing information or delays.

• Evaluate marketing-generated leads and qualify long-tail leads.

• Refine lead scoring and routing guidelines with Marketing.

• Explore and pilot AI applications for proposal drafting, lead research, meeting preparation, and data entry.

• Assess sales technology and propose productivity enhancements.

• Maintain AI literacy and exercise ethical judgment and human oversight.

• Ensure adherence to AI usage policies and data protection regulations.

• Generate regular and ad hoc reports on pipeline, forecasts, win/loss ratios, and new-logo performance.

• Assist in territory and target planning through data and analysis.

⛳️ Requirements

• 5–7 years of experience in sales operations, revenue operations, deal desk, or business operations, preferably within a B2B SaaS or technology setting.

• Proven experience as a Salesforce power user or administrator, including constructing reports and dashboards.

• Experience in supporting or managing RFP/proposal processes and/or contract lifecycle management.

• Background in scholarly publishing, academic technology, or related information services is advantageous, though not mandatory.

• Bachelor's degree or equivalent professional experience.

• Advanced proficiency in Salesforce, encompassing reporting, dashboards, workflows, and process automation.

• Salesforce Advanced Administrator certification is preferred.

• Strong project management capabilities.

• Proficient in using AI tools such as Claude and Salesforce Einstein/Agentforce.

• Excellent written and verbal communication abilities.

• Strong analytical skills and proficiency in Excel.

• High attention to detail, excellent follow-through, and the capacity to work independently.

• Comfortable with significant overlapping hours with the Eastern Time Zone in the U.S.

• Must not require new employment authorization sponsorship.

🏝️ Benefits

• Fully remote work environment.

• Strong preference for candidates located in the U.S. Eastern Time Zone.

• Opportunity to significantly influence company growth.

• Work with state-of-the-art SaaS metrics and analytics.