Sales Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate a team of Sales Operations Managers and Specialists.

• Supervise frontline sales support, deal desk operations, contracting, and order processing.

• Address inquiries from sales representatives regarding quoting, Salesforce procedures, commercial policies, and operational requirements.

• Establish escalation paths and service-level agreements for sales support activities.

• Manage deal desk operations and workflows for commercial approvals.

• Maintain pricing policies, discounting guidelines, and approval matrices.

• Act as the escalation point for non-standard commercial terms, discounting approvals, and exceptions in order processing.

• Ensure the timely and accurate processing of sales orders, validating agreements, opportunity data, order details, and documentation.

• Collaborate with Finance and Accounting on invoicing, reporting, and downstream financial processes.

• Assess workflows, identify bottlenecks and manual processes, and suggest enhancements.

• Monitor operational performance metrics and provide insights, risks, and opportunities for improvement to Revenue Operations leadership.

• Utilize automation, AI, and technology to enhance sales operations.

• Develop and refine standard operating procedures, process documentation, and internal knowledge resources.

• Work in tandem with Sales Enablement and Sales Leadership on training, communication, and self-service resources.

• Create scalable processes and enhance operational efficiency, processing accuracy, and the experience for sellers.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, Operations, Information Systems, or a related field; or equivalent hands-on operational experience.

• Over 5 years of progressive experience in Sales Operations, Revenue Operations, Deal Desk, or Commercial Operations within a B2B SaaS or technology organization.

• 1-2 years of direct people management or formal team leadership experience.

• Proven track record in leading operational teams, managing competing priorities, coaching and developing staff, and ensuring the timely and accurate execution of vital business processes.

• Demonstrated capability to identify operational inefficiencies, analyze root causes, and implement process enhancements.

• High proficiency in Salesforce CRM, including opportunity management, quoting workflows, approval processes, reporting, and data management.

• Experience with CPQ solutions and associated sales technologies.

• Strong understanding of the quote-to-close lifecycle, encompassing sales support, commercial approvals, contracting, order processing, and cross-functional transitions to Finance and Accounting.

• Excellent analytical, problem-solving, communication, and stakeholder management abilities.

• Experience collaborating with Business Systems or IT teams to design and implement enhancements in Salesforce, workflow automation, or other operational technology improvements.

• Proven success in leading cross-functional process improvement initiatives.

• Experience in developing operational KPIs, capacity planning models, or dashboards.

• Familiarity with AI-enabled productivity tools, ticketing platforms, or business intelligence solutions.

• Prior success in enhancing or scaling sales operations processes and teams within a growing B2B SaaS organization.

🏝️ Benefits

• Eligibility for bonuses.

• Health insurance coverage.

• Flexible spending accounts.

• Retirement savings plans.

• Life and disability insurance programs.

• Paid and unpaid time off.

• Eligibility for remote work.

• Flexible or remote-friendly work arrangements.