Director, Sales Operations

This is a fully remote position, open to applicants in Canada, +2 more countries.

📋 Description

• Lead the sales strategy at Thumbtack to enhance revenue, collaborating with Sales leadership to establish priorities and achieve common objectives.

• Develop and assess innovative methods for outbound acquisition and the expansion of existing accounts, scaling successful strategies.

• Examine data and collaborate with sales representatives and local service professionals to pinpoint opportunities for maximizing sales and professional lifetime value.

• Transform insights into actionable changes that enhance conversion rates and account growth.

• Leverage AI to refine prospecting, sales, and account management processes, while evaluating adoption rates and their impact on revenue or productivity.

• Coordinate priorities and responsibilities with Product, Marketing, Data Science, and sales technology partners.

• Address dependencies that hinder execution.

• Oversee core sales operations, including lead routing, account management processes, and sales tools.

• Cultivate managers and provide clear ownership of tasks.

• Make hiring and performance-related decisions to enhance the team's capability to deliver results.

• Supervise analysts and managers across North America and the Philippines.

⛳️ Requirements

• Proven experience in developing and implementing sales or commercial strategies, with clear evidence of revenue growth.

• Relevant experience in high-volume sales to small businesses is highly preferred.

• Management consulting experience is advantageous.

• Strong analytical skills to investigate issues, scrutinize metric definitions, validate underlying data, and test analyses.

• Experience in establishing a new sales motion, team, or operational capability from an ambiguous starting point, driving adoption, and demonstrating impact.

• Proven track record of leading managers and fostering employee development.

• Capability to set clear expectations, provide direct feedback, and make challenging decisions.

• Excellent communication skills and sound judgment when working with partners.

• Ability to challenge assumptions of senior stakeholders using data and evidence, and deliver impactful results swiftly.

• A sense of curiosity and urgency; adept at learning new areas quickly, trying various approaches, making informed decisions with limited information, and adapting based on insights.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and career advancement.

• A dynamic and inclusive work environment that values diversity.