Director, Sales Operations

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Lead Thumbtack’s sales strategy to enhance revenue in collaboration with Sales leadership.

• Develop and implement outbound acquisition strategies and approaches for expanding existing accounts.

• Analyze data and collaborate with sales representatives and local service professionals to uncover opportunities that maximize sales and professional lifetime value.

• Transform insights into actionable changes that enhance conversion rates and account growth.

• Leverage AI to optimize prospecting, sales, and account management processes.

• Assess adoption rates and their impact on revenue and productivity.

• Coordinate priorities and responsibilities with Product, Marketing, Data Science, and sales technology partners.

• Address dependencies that hinder execution.

• Oversee core sales operations, including lead routing, account management workflows, and sales tools.

• Mentor managers, assign responsibilities, and make decisions regarding hiring and performance.

• Supervise analysts and managers across North America and the Philippines.

• Report directly to the Vice President of Commercial Operations.

⛳️ Requirements

• Proven experience in developing and executing sales or commercial strategies with demonstrable revenue growth.

• Relevant background in high-volume sales to small businesses.

• Experience in management consulting is advantageous.

• Strong analytical skills to investigate issues, question metric definitions, verify underlying data, and validate diagnoses.

• Background in establishing new sales motions, teams, or operational capabilities from ambiguous starting points and facilitating their adoption.

• Proven experience in leading managers and fostering talent development.

• Capability to set clear expectations, provide direct feedback, and make tough decisions.

• Excellent communication and sound judgment in interactions with partners.

• Ability to challenge senior stakeholder assumptions using data and evidence.

• A sense of curiosity and urgency; ability to quickly learn new areas, experiment with diverse approaches, make decisions with incomplete information, and adapt accordingly.

• Must be eligible to work from a location in the United States, Ontario, or the Philippines.

• Work authorization or visa sponsorship status must be addressed in the application.

🏝️ Benefits

• Variable pay may be included in total cash compensation.

• Equal opportunity workplace.

• Reasonable accommodations for individuals with disabilities.

• Remote work arrangement.