Sales Operations Manager

This is a fully remote position, open to applicants in United Kingdom, +5 more countries.

📋 Description

• Provide support to the global Sales leadership team, with a concentration on EMEA and APAC regions.

• Develop and maintain models for territory and segmentation.

• Document models for account engagement.

• Assist in forecasting and pipeline inspection, ensuring forecast accuracy and hygiene in Gong.

• Aid in managing GTM quota and compensation models.

• Support fiscal year planning initiatives.

• Collaborate with BDR, SE, TAM, Renewals, and Channel Operations stakeholders on aligned processes, quotas, and territories.

• Oversee and prioritize essential projects from requirements scoping to implementation.

• Create business requirement documents.

• Work with cross-functional teams and the business systems team to design, test, and implement processes.

• Manage and sustain the sales technology stack and vendor relationships.

• Enhance sales processes and deal flow from lead generation through to closure and renewal.

• Drive continuous process improvements.

• Analyze data to provide insights and recommendations to leadership.

• Build and maintain relationships with GTM stakeholders.

• Contribute to data quality, standardization, controls, reporting, and forecasting efforts.

• Report directly to the Director of Sales Operations.

⛳️ Requirements

• Over 4 years of experience in Sales Operations.

• Background in a high-growth software/SaaS company.

• Proficiency in designing territory and segmentation, quota modeling, and fiscal year planning.

• Experienced in forecasting and managing pipelines.

• Familiarity with project management, including project plans, business requirement documents, summaries, and user acceptance testing.

• Proven ability to define operational processes and collaborate with technology teams for successful project implementation.

• Technical skills in Google Suite, Salesforce, Gong, ZoomInfo, RingLead, and LinkedIn Sales Navigator.

• Strong analytical capabilities and familiarity with data analysis and reporting tools.

• Experience in one or more areas such as BDR, Renewals, TAM, SE, SA, Customer Experience, Channel, or Provisioning operations.

• Ability to think strategically and convert business needs into actionable plans.

• Comfortable collaborating across functions.

• Capability to work independently.

• Experience in developing AI agents is a plus.

• Docker does not provide visa sponsorship for this position.

• Must be legally authorized to work in the country of application.

🏝️ Benefits

• Remote-first work environment.

• Flexible working hours.

• Generous paid time off (PTO).

• Quarterly Whaleness Days.

• Year-end Whaleness break.

• Support for home office setup.

• Technology stipend of US$100 net per month.

• Annual learning and development stipend for conferences, courses, certifications, and ongoing education.

• 16 weeks of paid parental leave after six months of employment.

• Equity for all full-time employees.

• Medical benefits.

• Retirement benefits.

• Paid holidays.

• Docker swag.

• Equipment setup and collaborative training program during onboarding.